Helpdesk Advisor - Norwich - Evander

The VPS Group; Norwich; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading company, The VPS Group, is hiring a Helpdesk Advisor in Norwich. The role focuses on client communication, ensuring excellent customer service, and managing job progress. Candidates should possess strong organizational and communication skills, with the ability to multitask effectively. Join a dynamic team valued for its diversity and inclusive culture.

Benefits

Days annual leave + Bank Holidays

Christmas Party

Refer a friend scheme

Enhanced Family Leave

Company Pension

Qualifications

• Experience in a telephony-based, customer-focused environment.
• Ability to work under pressure and meet tight deadlines.
• Excellent organizational skills with multitasking ability.

Responsibilities

• Communicate with clients and manage jobs efficiently.
• Provide excellent customer service and keep stakeholders informed.
• Prepare jobs for invoicing and escalate complaints as needed.

Skills

Organisational skills

Verbal communication

Written communication

Customer service

Tools

Excel

Word

Outlook

Job description

Social network you want to login/join with:

col-narrow-left

Client:

The VPS Group

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

64403c22999b

Job Views:

3

Posted:

02.06.2025

Expiry Date:

17.07.2025

col-wide

Job Description:

Helpdesk Advisor

Evander are one of the UK’s leading companies providing glazing and lock services, operating in the Insurance, Facilities Management and Noise Abatement sectors. We are a growing business with an exciting vision for the future and looking for dynamic and ambitious individuals to help achieve our goals.

Role Purpose:

What to expect:

• Communicating and liaising with Clients, Customers, Field Operations and other Central Operations colleagues in respect of the management of jobs.
• Provide excellent customer service and keep key stakeholders informed of progress using telephone, email and/or client portals.
• Use organisational skills to prioritise incoming and outgoing communications to ensure job progression and customer/client satisfaction
• Dispatching and chasing of all client quotations via email or portal.
• Dealing with urgent client queries or complaints effectively.
• Preparing jobs for invoicing.
• Escalating complaints where required.
• First point of contact for our customers, providing excellent service at all times.
• Ability to present oneself in a professional manner when dealing with the customers and stakeholders of the business.

What we are looking for:

• Experience of working in a telephony based, customer focused environment.
• Excellent organisational skills with the ability to prioritise and multitask
• Excellent verbal and written communication skills with the ability to communicate effectively with customers and stakeholders
• Knowledge of Excel, Word, Outlook and Microsoft packages.
• Able to work collaboratively as part of a wider team.
• Able to work under pressure and to tight deadlines.
• Strong internal development and progression programme!
• Hard working and great company culture
• Social Events and Team Building!
• Days annual leave + Bank Holidays
• Christmas Party
• Refer a friend scheme
• Enhanced annual leave option - Buy & Self
• Life Assurance
• Enhanced Family Leave
• Competitive salary packages!
• Company Pension

Valuing Diversity and Inclusion, we aim to create a workforce that is representative of society where colleagues can be themselves, knowing that embracing differences enhances Evander’s operational capabilities and also helps to create a Great Place To Work. We are proud to celebrate diversity where individuals are accepted for who they are, regardless of age, gender, ethnicity, sexual orientation, religion or ability.