Helpdesk Advisor

www.findapprenticeship.service.gov.uk - Jobboard; Manchester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A reputable recruitment agency is seeking a Helpdesk Advisor/Administrator to join their Facilities Management team in Manchester. The role involves managing multiple customer enquiries and ensuring efficient task management. Candidates should possess excellent customer service skills and IT literacy. This temporary position offers a chance to work from home on Fridays, along with the potential to transition to a permanent role.

Benefits

Work From Home on Fridays

Opportunity to transition to a permanent role

Qualifications

• Strong organisational and multitasking skills.
• Experience in customer service and handling enquiries.
• Ability to work independently and as part of a team.

Responsibilities

• Manage customer enquiries via email and phone.
• Handle high volumes of emails and calls.
• Maintain accurate records and job status updates.

Skills

IT literate

Strong organisational skills

Excellent customer service

Experience in reactive works

Proficient in MS Office

Job description

Helpdesk Advisor/Administrator
* Industry: Facilities Management
* Location: Manchester/Deansgate
* Hourly Rate: £12.85
* Hours: Monday to Friday, 8am - 5pm
* Remote Work: Work From Home on Fridays
* Type: Temp - perm opportunity

Are you an organised and customer-focused individual looking for an exciting opportunity in a fast-paced environment? We are seeking a Helpdesk Advisor (Administrator) to join a Facilities Management team in Manchester. If you are a good 'all-rounder', with Customer Service/Helpdesk experience, then this is a great opportunity for you!

Key Responsibilities
* Manage multiple inboxes and respond to customer enquiries via email and phone
* Handle high volumes of emails and calls
* Support reactive works and pre-planned maintenance tasks
* Prioritise and manage tasks efficiently
* Collaborate with team members and other departments
* Maintain accurate records and job status updates

Key Skills & Experience
* IT literate
* Strong organisational and multitasking skills
* Excellent customer service with a professional, friendly attitude
* Experience in reactive works and/or pre-planned maintenance (advantageous)
* Facilities management experience (preferred but not essential)
* Ability to work independently and as part of a team
* Proficient in MS Office and office management systems

Perks
* Work From Home on Fridays
* Opportunity to transition to a permanent role

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age