Helpdesk Advisor

Travail Employment Group; Haywards Heath; On-site; GBP 24,000 - 26,000; Full time

Job summary

A growing business services provider in the Motor Insurance sector is looking for a Helpdesk Advisor in Haywards Heath. This office-based role involves acting as the first contact for client inquiries, managing data, and working collaboratively to ensure efficient service delivery. The ideal candidate will possess strong communication and Excel skills, with an ability to handle multiple tasks in a supportive team environment.

Benefits

20 days holiday + bank holidays

Pension scheme

Private health insurance (after 12 months)

Life insurance (after 12 months)

Parking available

Qualifications

• Confident communicator with strong Excel skills.
• Comfortable managing multiple priorities.
• Experience in motor insurance or B2B client interactions is desirable.

Responsibilities

• Responding to incoming client queries via email.
• Logging and prioritising enquiries effectively.
• Updating client data accurately.

Skills

Communication

Excel

Time Management

Job description

Helpdesk Advisor, £24,000 - £26,000 DOE, Haywards Heath, Mon - Fri 9am - 5pm, Permanent, 20 days + BH (increasing with service), Pension, Health Insurance, Life Insurance, Parking

The Role
We are delighted ot be supporting our client, a well-established and growing business services provider to the Motor Insurance industry in their search for a Helpdesk Advisor to join their growing team. This office-based role will see you joining a close-knit team of 13 staff, where you will be the first point of contact for client queries via email and phone, working collaboratively to ensure timely and accurate responses. Reporting to a senior team member, you'll also carry out various internal admin tasks linked to service delivery.

• Responding to incoming client queries (predominantly via email)


• Logging and prioritising enquiries, escalating where necessary


• Updating and maintaining client data with precision


• Utilising Excel to support client information management and reporting


• Assisting in producing presentational material as required


• Liaising with internal teams to resolve complex enquiries


• Ensuring all actions follow compliance protocols


• Managing multiple ongoing enquiries and deadlines effectively


• Supporting the business with additional ad hoc administrative tasks


• Maintaining professionalism and accuracy in all communication

Requirements
To be successful in the role of Helpdesk Advisor, you will be a confident communicator with strong Excel skills and a methodical approach. You should be comfortable managing multiple priorities, working both independently and as part of a team. Experience in motor insurance, compliance, or dealing with B2B clients is highly desirable, as is knowledge of V-Lookups or advanced Excel functions. This role could suit someone who has worked as a data administrator, helpdesk advisor, or client services representative.

Company Information
Our client is a specialist data services provider to the Motor Insurance industry. With a stable team and consistently positive growth, they offer a friendly and pet-friendly working environment just a short walk from Haywards Heath station. The company values hard work, autonomy, and attention to detail, rewarding loyalty with a progressive benefits package and clear salary review structure.

Package

• £23,000 - £26,000 depending on experience


• Mon - Fri, 9am - 5pm


• Office-based, Haywards Heath location


• 20 days holiday + bank holidays (increasing with service)


• Pension scheme


• Private health insurance (after 12 months)


• Life insurance (after 12 months)


• Parking available

Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.