Helpdesk Advisor

Membership Bespoke; City Of London; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

A dedicated not-for-profit organization in London is seeking a Helpdesk Advisor to provide exceptional support to its members. This role offers a basic salary of £31,726, with a range of benefits including private medical insurance and a contributory pension scheme. The ideal candidate will have experience in customer service and contact centre environments. The position is office-based for the first year, after which flexible hybrid working arrangements will be available. Join us to make a meaningful impact in the healthcare community.

Benefits

Private medical insurance

Season ticket loan scheme

Enhanced maternity and paternity pay

Contributory pension scheme

Company sick pay

Holiday purchase scheme

Qualifications

• Proven experience in a customer service role, preferably in a contact centre.
• Ability to provide expert advice and support to members.
• Exceptional communication and interpersonal skills.

Responsibilities

• Provide expert support to members in the contact centre.
• Handle inbound calls and resolve inquiries effectively.
• Collaborate with team members to enhance customer satisfaction.

Skills

Customer Service Experience

Contact Centre Experience

Inbound Calls Experience

Expert Advice Experience

Job description

Job Description

Helpdesk Advisor

Location: Office-based in Canary Wharf, Central London during the first year.

Hybrid working: Flexible / hybrid working arrangements available after the first year.

Basic Salary £31,726 plus benefits - Annual leave 22 days plus Bank Holidays, Private medical insurance (currently with BUPA) – benefit in kind, Season ticket loan scheme, Enhanced Maternity and paternity pay, Contributory Pension Scheme (Employee 3 -5%, Employer currently 5 – 12% dependant on age) : Life cover benefits also apply if member of pension scheme, Company sick pay (after 3 months service) = 13 weeks, Group Income protection insurance applies after 2 years continuous service, Ride to work scheme, Employee assistance programme, Holiday purchase scheme (up to 5 days)

Full Time, Permanent

Customer Service, Contact Centre, Membership, Inbound Calls, Expert Advice experience is essential.

Our client is a not-for-profit, member-owned entity dedicated to supporting healthcare professionals across the United Kingdom. They are currently looking for Helpdesk Advisor.

Overview

They are looking for exceptional individuals to join their high performing contact centre, providing expert support to members of the m...