Helpdesk Advisor

King's College Hospital NHS Foundation Trust; City Of London; On-site; GBP 30,000 - 33,000; Full time

Job summary

A leading NHS hospital in London is seeking a Helpdesk Advisor to provide support to patients and visitors. The role includes offering information and assistance, managing patient interactions, and collaborating with diverse teams. Ideal candidates should have customer care experience and strong communication skills. This permanent, full-time position offers a salary range of £30,546 to £32,207 per annum.

Qualifications

• Qualification or equivalent relevant experience in complaints or customer care role.
• Previous experience in a customer care focused environment.
• Proven experience of communicating complex information.

Responsibilities

• Provide a welcoming and informative reception service.
• Support the delivery of the Patient Advice and Liaison Service.
• Assist in dealing with complex patient issues.

Skills

Customer care experience

Communication skills

Ability to handle difficult situations

Knowledge of Data Protection Act

Collaboration with teams

Education

Qualification in administration

Evidence of continuous professional development

Job description

Go back King's College Hospital NHS Foundation Trust

Helpdesk Advisor

The closing date is 16 October 2025

An exciting opportunity has arisen to join the Patient Experience team at King's College Hospital as a Helpdesk Advisor. This entry role provides a unique opportunity for anyone interested in joining the NHS and supporting our patients as they navigate the hospital and services that we provide.

Main duties of the job

• To provide a welcoming and informative reception service to patients and visitors to King's College Hospital. To provide information, help and assistance to patients, public and staff using helpdesk
• To support the delivery of the Patient Advice and Liaison Service
• To support the delivery of the interpreting contract
• Over the weekends, to support weekend delivery of the volunteering function

About us

King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and around 14,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King's College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in Bromley.

King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.

The trust-wide strategy Strong Roots, Global Reachis our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we can take Team King's to another level.

Job responsibilities

Please refer to the attached job description and person specification for the information about the main responsibilities of the role.

Person Specification

Education and qualification

• Qualification or equivalent relevant experience in complaints, Patient Advice and Liaison or customer care roleQualification or equivalent relevant experience in complaints, Patient Advice and Liaison or customer care role
• Evidence of continuous professional development
• Qualification in administration

Knowledge and experience

• Previous experience in customer care focused environment
• Proven experience of communicating complex and sensitive information with a range of staff internally
• Experience in dealing with difficult situations including aggressive behaviour
• Knowledge of the Data Protection Act
• Good knowledge of the Patient Advice and Liaison Service
• Significant experience of recording information on risk management systems
• Experience of working collaboratively with multidisciplinary and multi-agency teams
• Experience of mediation or conciliation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

King's College Hospital NHS Foundation Trust

Address

King's College Hospital NHS Foundation Trust (Trust Wide)

£30,546 to £32,207 a yearper annum inc HCA's

Contract

Permanent

Working pattern

Full-time

Reference number

213-CORP-7523602

Job locations

King's College Hospital NHS Foundation Trust (Trust Wide)