Helpdesk Administrator - Woking Borough Council

TN United Kingdom; Woking; On-site; GBP 28,000; Full time

Job summary

An established industry player is seeking a Helpdesk Administrator to join their dynamic team in Woking. This role offers a fantastic opportunity for an enthusiastic individual eager to advance their career in a supportive environment. You will be the first point of contact for all repair inquiries, ensuring accurate information flow and timely service delivery. With a focus on effective communication and organizational skills, you will play a crucial role in maintaining high standards of service. Join a company that values integrity and professionalism, and enjoy a range of benefits including generous annual leave and a pension scheme.

Benefits

31 days annual leave

Flexible leave scheme

Company sick pay

Life Insurance

Car Scheme

Cycle to Work Scheme

Employee recognition scheme

Defined contribution Pension Scheme

Employee Assistance Programme

Refer a Friend scheme

Qualifications

• Clear communication skills and proficiency in MS Office are essential.
• Experience in a Repairs or Maintenance call centre is desirable.

Responsibilities

• Support contract as the first point of contact for all calls and emails.
• Record information accurately and manage shared inboxes.

Skills

Verbal communication

Typing skills

MS Office proficiency

Multitasking ability

Education

GCSE or equivalent in Maths and English

Tools

Job Management Systems

Mountjoy’s IT systems

Job description

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Helpdesk Administrator - Woking Borough Council, Woking

Mountjoy specializes in providing professional and high-quality construction, refurbishment, building maintenance, and facilities management services across the south of England.

We have an exciting opportunity for an enthusiastic Helpdesk Administrator to join our dynamic team. This permanent position is well suited to an individual looking to advance their career and gain hands-on experience in a thriving and supportive workplace.

OUR COMPANY BENEFITS

• 31 days annual leave rising to 36 days with length of service (including bank holidays)
• Flexible scheme to buy or sell up to 5 days of annual leave per year
• Company sick pay after probation
• Life Insurance
• Octopus Electric Dreams Car Scheme - drive a new electric car through salary sacrifice
• Cycle to Work Scheme
• Employee recognition scheme
• Length of Service Rewards
• Defined contribution Pension Scheme of 8% (3% Employer and 5% Employee)
• Employee Assistance Programme
• Refer a Friend scheme

SUMMARY OF ROLE

You will support the contract as a first point of contact, issuing, receiving, and recording accurate information for all calls and emails regarding repairs and repair appointments, ensuring the right work is done at the right time.

You will record accurate information from operatives, subcontractors, and clients, keeping systems updated. You will proactively contact clients and tenants to book work and respond to emails, managing shared inboxes.

KEY RESPONSIBILITIES

• Record information directly into Job Management Systems or other used systems
• Monitor job screens and seek assistance from Contract Managers or Supervisors when needed
• Provide support and cover for other administrators during breaks, peak periods, and leave
• Assign available operatives efficiently to minimize travel and idle time
• Assist in recording data and management information to improve service quality
• Support other administrative activities as required

SKILLS REQUIRED

• Clear and effective verbal communication, proficient phone skills, and good typing skills
• Ability to handle multiple activities, stay focused, and complete tasks before moving on
• Proficiency in MS Office and familiarity with Mountjoy’s IT systems
• Good typing skills, avoiding reliance on handwritten notes
• Professional demeanor when dealing with workforce, tenants, and building users

KNOWLEDGE REQUIRED

• Basic knowledge of building maintenance trades and activities
• Good geographical understanding of Woking, including main routes and travel times

QUALIFICATION REQUIRED

• GCSE or equivalent in Maths and English

EXPERIENCE REQUIRED

• Extensive experience with MS Office, especially Word and Excel, with accurate typing skills
• Experience in a Repairs or Maintenance call centre or similar environment (desirable)
• Basic knowledge of building maintenance trades

If you believe you have the skills and experience for this role, please click “apply” now – we look forward to hearing from you!

The company is an Equal Opportunities employer, a member of the Disability Confident Scheme, and the Hampshire Construction Training Association.

Our Company Values

We take pride in everything we do, and we expect our employees to:

• Present a professional appearance at all times
• Keep vehicles clean and tidy
• Maintain a safe, tidy, and organized work area
• Deliver high standards of work

We have integrity built-in

Key Information

• Geographical Area: Surrey
• Location: GU21 6YL
• Hours: 40
• Salary: £27,500
• Reporting To: Contract Manager