Helpdesk Administrator, St. Albans

Berry Recruitment; St Albans; On-site; GBP 23,000 - 28,000; Full time

Job summary

A recruitment firm in St Albans is looking for a Helpdesk Administrator to join their busy HelpDesk team. The candidate should have administrative experience and be proficient in Microsoft Word and Excel. Responsibilities include managing the shared mailbox, responding to client inquiries, and assisting the team with operations. The role offers a salary of up to £28,000 and a supportive working environment.

Benefits

Breakout area

Kitchen facilities

Parking

Supportive team environment

Qualifications

• Background in administration with strong skills in Microsoft Word and Excel.
• Ability to learn new systems, particularly CRM for scheduling.

Responsibilities

• Cross-reference the shared mailbox with the system to ensure all faults are logged.
• Maintain the shared mailbox by filing emails in relevant folders.
• Respond to client inquiries.
• Assist with issuing small quoted works.
• Reassign work to operatives.
• Sign off completed work.

Skills

Microsoft Word

Microsoft Excel

CRM systems

Administrative skills

Job description

Helpdesk Administrator, St. Albans, St. Albans

Client: Berry Recruitment

Location: St Albans, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 13452de9816a

Job Views: 5

Posted: 12.08.2025

Expiry Date: 26.09.2025

Job Description:

Our client in St Albans is seeking a Helpdesk Administrator to support their busy HelpDesk team. The ideal candidate will have a background in administration, with strong Microsoft Word and Excel skills, and the ability to learn new systems, particularly their CRM for scheduling engineers.

Your responsibilities will include:

1. Cross-referencing the shared mailbox with their system to ensure all faults are logged.
2. Maintaining the shared mailbox by filing emails in relevant folders.
3. Responding to client inquiries.
4. Assisting with issuing small quoted works.
5. Reassigning work to operatives.
6. Signing off completed work.

The working hours are Monday to Friday, 8:30 am to 5:40 pm. Benefits include a nice breakout area, kitchen facilities, parking, and a supportive team environment. The salary is up to £28,000.