Helpdesk Administrator

Randstad; Winsford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a Helpdesk Administrator to enhance their team in Winsford. This role involves managing the PPM process, providing top-notch customer service, and collaborating with various stakeholders to ensure efficiency and effectiveness. The ideal candidate will possess strong communication skills, attention to detail, and proficiency in essential software tools. Join a diverse and inclusive environment where your contributions will make a significant impact on the company's success. If you're ready to take on a challenging yet rewarding opportunity, this position is perfect for you.

Qualifications

• Strong communication skills for managing relationships.
• Experience with CAFM and finance management systems.

Responsibilities

• Provide exemplary customer service and manage PPM process.
• Collaborate with teams to improve processes and maximize billing.

Skills

Verbal Communication

Written Communication

Attention to Detail

Customer Service

Education

Experience with CAFM Systems

Experience with Finance Management Systems

Tools

Maximo

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Our leading client is seeking a Helpdesk Administrator to join the team in Winsford. If you have strong computer skills, accuracy, and a keen eye for detail, this could be the perfect opportunity for you!

Main Responsibilities:

1. Act as PPM lead for the QWEST contract, building close relationships with colleagues and sub-contractors to ensure best practice is shared.
2. Provide exemplary customer service to all stakeholders, internal and external, by actively responding to queries, selecting the best solution, and following up to ensure resolution.
3. Manage the PPM process from end to end.
4. Raise purchase orders within agreed limits and receipt of goods/services to maintain effective financial monitoring systems.
5. Log PPM corrective works on Maximo, raise client quotes/purchase orders, and manage the process end to end.
6. Achieve key performance indicators and service level agreement targets, and set expectations with customers.
7. Produce and share KPI reports monthly with the Account Manager.
8. Collaborate with support functions and operations colleagues to identify process improvements to maximize billing opportunities.
9. Assist in keeping WIP levels on contracts minimal by ensuring timely completion of jobs.
10. Manage lift inspections and remedial actions.
11. Raise PO's and client quotes for Fire Risk Assessment Remedial actions and manage the process end to end.
12. Provide cover for helpdesks, answer calls promptly, input jobs via Maximo, and coordinate urgent works and dispatching.
13. Promote customer feedback and surveys.
14. Perform any other reasonable requests as instructed by the QWEST Account Manager.

Qualifications/Experience:

1. Excellent verbal and written communication skills, with experience managing complex relationships.
2. Good understanding of CAFM and finance management systems.
3. Ability to work independently and within a team.
4. Attention to detail.
5. Integrity and professionalism.
6. Proficiency in Word, Excel, PowerPoint, and Outlook.

Randstad CPE values diversity and promotes equality. We encourage applications from all sections of society and are happy to discuss reasonable adjustments to support your application.

Candidates must be eligible to live and work in the UK.

We act as an Employment Agency for permanent vacancies and as an Employment Business for temporary/contract roles.