Helpdesk Administrator

FM Search & Select Ltd; United Kingdom; On-site; GBP 27,000; Full time

Job summary

An established industry player is seeking a proactive Helpdesk Administrator to join their dynamic FM team in South Lanarkshire. This role offers an exciting opportunity to support daily maintenance operations and enhance client service delivery. You will be the first point of contact for maintenance requests, ensuring efficient job logging and prioritization. With a focus on communication and organization, you'll liaise with various teams to resolve issues promptly. Enjoy a competitive salary, generous leave, and a supportive working environment while developing your career in facilities management.

Benefits

25 days annual leave plus bank holidays

Pension scheme

Training and development opportunities

Supportive working environment

Qualifications

• Experience in helpdesk or administrative roles, ideally in facilities management.
• Strong IT skills and proficiency in CAFM systems.

Responsibilities

• Act as the first point of contact for maintenance requests via phone and email.
• Log and prioritize jobs accurately using the CAFM system.

Skills

Customer Service

IT Skills

Communication Skills

Organizational Skills

Tools

Microsoft Office

CAFM Systems

Job description

Job Title: Helpdesk Administrator
Location: South Lanarkshire
Salary: 27,000 per annum
Contract Type: Full-Time, Permanent

Overview:
FM Search & Select are recruiting on behalf of our Client for an organised and proactive Helpdesk Administrator based in South Lanarkshire. This is a great opportunity to join a busy FM team and play a key role in supporting day-to-day maintenance operations and client service delivery.

Key Responsibilities:

• Act as the first point of contact for incoming maintenance requests via phone and email

• Log and prioritise jobs accurately using the CAFM (Computer-Aided Facilities Management) system

• Schedule and dispatch engineers based on urgency and availability

• Monitor job progress and update records accordingly

• Liaise with internal teams, contractors, and clients to ensure timely resolution of issues

• Produce daily, weekly, and monthly reports on job statuses and SLA performance

• Maintain accurate records of communications and job updates

• Assist with invoicing, compliance documentation, and other administrative tasks as required

Requirements:

• Previous experience in a helpdesk, customer service, or administrative role (ideally within facilities management or a similar environment)

• Strong IT skills, including proficiency in Microsoft Office and CAFM systems

• Excellent communication and interpersonal skills

• High attention to detail and strong organisational abilities

• Ability to work well under pressure and manage competing priorities

Benefits:

• Competitive salary of 27,000

• 25 days annual leave plus bank holidays

• Pension scheme

• Training and development opportunities

• Supportive and friendly working environment