Helpdesk Administrator

Antal International; United Kingdom; On-site; GBP 25,000; Full time

Job summary

Antal International is seeking a Helpdesk Administrator based in Milton Keynes. This role offers the opportunity to deliver exceptional customer support, operate within a structured environment, and potentially transition into hybrid working after the probation period. The ideal candidate will possess strong organizational skills and prior administrative experience.

Qualifications

• Prior experience in an administrative or helpdesk role would be highly beneficial.
• Must have strong organizational skills and excellent attention to detail.

Responsibilities

• Delivering high-quality customer support and administration.
• Acting as the first point of contact for customer enquiries via phone or email.
• Confirming job completion details and ensuring customers receive all relevant information.

Skills

Organizational skills

Attention to detail

Problem-solving

Job description

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Job Description Helpdesk Administrator

Based in Milton Keynes
£25,000 per annum
37.5 hours per week
6-month FTC with a view to permanent
Immediate start preferred

My client is seeking a Helpdesk Administrator to join their team in Milton Keynes. This is a fantastic opportunity for someone looking to work within a supportive and structured environment, with the potential to move into a hybrid working arrangement after the successful completion of a probationary period.

The Role

Working within the Care Centre team, the Helpdesk Administrator will be responsible for delivering high-quality customer support and administration. This includes:

• Acting as the first point of contact for customer enquiries via phone or email
• Logging job details accurately into the internal IT system
• Planning and coordinating engineer routes in line with SLA requirements
• Supporting the engineers and parts dispatch teams
• Confirming job completion details and ensuring customers receive all relevant information

The role operates on a rotational weekly shift pattern:

• Week 1: 08:00 – 16:00
• Week 2: 09:00 – 17:00

The Ideal Candidate

This position would suit someone with strong organisational skills, excellent attention to detail, and a proactive approach to problem-solving. Prior experience in an administrative or helpdesk role would be highly beneficial.

Additional Information – Please Read Before Applying

• This role is office-based initially; hybrid working will only be considered after passing the probationary period.
• This position is subject to a comprehensive screening and referencing process, which can take up to 4 weeks. Candidates must be prepared to submit all requested documents in a timely manner.
• Applicants must not have any CCJs, IVAs, bankruptcy declarations, or criminal records.
• Employment history for the past 10 years must be provided with no gaps.

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