Helpdesk Administrator

Interaction Recruitment; St Albans; On-site; GBP 26,000 - 27,000; Full time

Job summary

A recruitment agency is seeking a Helpdesk Administrator in St Albans. The role involves managing shared mailboxes, assisting clients, and performing various administrative tasks. Candidates should have GCSEs in English and Maths, along with admin experience and strong communication skills. A good understanding of MS Office is essential. This is a permanent position with a salary of £26,000 - £27,000 per annum.

Benefits

20 holidays + Bank Holidays

Company pension

Qualifications

• GCSEs or equivalent, specifically Grades C in English and Maths required.
• At least a year of administration experience preferred.
• Ability to plan and organise workload efficiently.

Responsibilities

• Cross-reference shared mailbox with the CAFM system.
• Maintain the shared mailbox by filing emails.
• Assist with client responses and work assignments.
• Sign off completed work and perform ad hoc administration.

Skills

Administration experience

Strong communication skills via telephone and email

Good planning and organisation skills

Understanding of FM business

Working knowledge of MS Office

Education

GCSEs or equivalent - Grade C in English and Maths

Tools

MS Office

Job description

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Overview

Reference: 448793

Salary: £26,000 - £27,000/annum

Job Location: United Kingdom -- England -- East of England -- Hertfordshire -- St Albans

Job Type: Permanent

Posted: Monday, July 14, 2025

Job Description: Helpdesk Administrator

Working Hours: 08:30 - 17:30 Monday to Friday (including 1 hour lunch)

Location: St Albans

Salary: up to 27k per annum

Holidays: 20 + Bank Holidays + Company pension

Duties:

• Cross referencing the shared mailbox with the CAFM system to ensure all faults have been raised
• Keeping the shared mailbox tidy by filing emails in the relevant folder once logged
• Responding to clients
• Assisting with issuing small, quoted works
• Assisting with reassigning work to operatives
• Signing off work
• Ad hoc administration

Required Skills:

• GCSEs or equivalent - Grade C in English and Maths
• Administration experience
• Good planning and organisation skills with the ability to prioritise workload efficiently
• Understanding of FM business or willingness to learn
• Strong communication skills via telephone and email
• Working knowledge of MS Office, including Excel and Outlook