Helpdesk Administrator

CMS - Recruitment; London; On-site; GBP 80,000 - 100,000; Part time

Job summary

A facilities management recruitment agency is seeking a Helpdesk Administrator in Stevenage. The role involves supporting a high-profile contract, issuing purchase orders, updating logs, and providing out-of-hours support. Ideal candidates should have experience in facilities management and be proficient in client communication. The position offers an hourly rate of £10.58 with responsibilities including client reporting and escalating queries.

Qualifications

• Experience in facilities management or helpdesk administration.
• Proficient in scheduling and client communication.

Responsibilities

• Issuing PO’s for quoted works and updating the quote log.
• Raising reactive works as required and ensuring log books are updated.
• Generating and scheduling PPM.
• Escalating client queries to sub-contractors and reviewing progress.
• Providing on-call and out-of-hours phone support.
• Updating qualification registers.
• Generating monthly client reports.

Job description

FM Helpdesk Administrator

Hourly rate: £10.58

Location: Stevenage

Hours: 8am – 5pm

We are working with a large and well-established Facilities Maintenance Company, seeking a Helpdesk Administrator to support their high-profile contract.

Responsibilities include:

• Issuing PO’s for quoted works and updating the quote log
• Raising reactive works as required and ensuring log books are updated
• Generating and scheduling PPM
• Escalating client queries to sub-contractors and reviewing progress until work is completed to standard
• Providing on-call and out-of-hours phone support
• Updating qualification registers
• Generating monthly client reports