Helpdesk Administrator

CBW Staffing Solutions Limited; London; On-site; GBP 80,000 - 100,000; Part time

Job summary

A Facilities Management company is seeking a Temporary Helpdesk Administrator based in Liverpool Street. The role entails raising work orders, processing tasksheets, and managing internal communications. Strong IT skills and prior experience in a similar role are essential. This opportunity offers a pay rate of up to £18 per hour with a supportive team environment.

Benefits

Supportive and friendly team

Work for a respected name in the industry

Qualifications

• Previous experience in a Facilities Management helpdesk or administrative role.
• Understanding of finance processes including raising quotes and POs.
• Ability to adapt to internal systems quickly.

Responsibilities

• Raising Work Orders for new jobs/contracts/quotes.
• Keeping Opti-MIS updated with all required documentation.
• Producing statistical reports on a weekly and monthly basis.

Skills

Strong IT skills

Excellent organizational skills

Confident communicator

Ability to multitask

Tools

Concept Evolution system

Opti-MIS

Job description

Helpdesk Administrator – Temporary – Up to £18p/h
Location: Liverpool Street
Hours: Monday to Friday, 08:00 AM – 05:00 PM

Are you an experienced Helpdesk Administrator ready for your next opportunity?
If you’re looking to join a reputable and growing Facilities Management company in a dynamic and supportive environment — this could be the perfect role for you.

We are currently recruiting for a Helpdesk Administrator to be based at a unique and high-profile site in Liverpool Street. This is a Temporary opportunity, offering up to £18p/h. The successful candidate will have prior experience within a Facilities Management setting and will be available to start immediately.

Key Responsibilities:

- Raising Work Orders for new jobs / contracts / quotes
- Raising Purchase Orders and placing call outs to sub-contractors Ensuring all client files are maintained accurately and kept up-to-date
- Processing tasksheets daily
- Logging holiday, sickness for team engineers
- Day to day admin including photocopying, filing etc.
- Cover holidays, sickness & lunch for other admin team staff
- Annual archiving of site files
- Positively respond to both our internal and external customers through effective communication and personal accessibility, while optimizing contract performance.
- Ensuring that all documentation is received from Sub-contractors with regards to Health & Safety and Company Legislation
- Check for overnight callouts & respond accordingly
- Ensuring WIP (work in progress) is up-to-date at all times
- Maintaining of the site sub-contractor records and Log Book System
- Produce statistical reports on a weekly and monthly basis
- Ownership of all tasks through to completion.
- Raising reactive jobs and allocating PPMS using Concept Evolution system
- Keep Opti-MIS updated with ALL required documentation.
- Uploading sub-contractor service sheets on to Opt-Mis system
- Answering telephone to internal customers

Requirements:

- Previous experience in a Facilities Management helpdesk or administrative role
- Understanding of finance processes including raising quotes and POs
- Strong IT skills and the ability to adapt to internal systems quickly
- Excellent organizational skills with strong attention to detail
- Confident communicator with a proactive and solution-focused mindset
- Ability to multitask and prioritise workload effectively in a busy environment

What’s In It For You?

- Work for a respected name in the Facilities Management industry
- Join a supportive and friendly team in a key administrative role

Interested?
Send your CV to Stacey at CBW Staffing Solutions today to apply or for more information.

We look forward to hearing from you soon!