Helpdesk Administrator

Front of House Recruitment; London; On-site; GBP 30,000 - 35,000; Full time

Job summary

An IT Support Firm in London is looking for a Helpdesk Administrator to manage support queries, log tasks, and ensure timely resolutions. Ideal candidates should have prior experience in a helpdesk role, be strong communicators, and possess great organisational skills. This role offers a competitive salary and the opportunity for growth within a structured team.

Benefits

Competitive salary

Opportunity for growth

Qualifications

• Previous experience in a helpdesk or service desk role.
• Confident communicator with strong organisational skills.
• Able to juggle multiple tasks and prioritise effectively.

Responsibilities

• Act as the first point of contact for all incoming support queries.
• Log and monitor helpdesk requests using the internal ticketing system.
• Liaise with internal teams and service providers to follow up on outstanding jobs.

Skills

Organisational skills

Communication

Multi-tasking

Tools

Ticketing systems

CRM systems

Job description

Helpdesk Administrator or Service Desk Coordinator
London
IT Support Firm
£30,000 to £35,000 (dep exp)

We’re seeking a highly organised and proactive Helpdesk Administrator or Service Desk Coordinator to join a dynamic, fast-paced IT Support Firm in the heart of London. This role is perfect for someone who thrives on keeping things running smoothly behind the scenes, ensuring requests and tasks are logged, tracked, and resolved efficiently.

Key Responsibilities

1. Act as the first point of contact for all incoming support queries
2. Log and monitor helpdesk requests using the internal ticketing system
3. Assign and escalate issues where necessary, ensuring timely resolution
4. Liaise with internal teams and service providers to follow up on outstanding jobs
5. Keep users informed with clear, timely updates throughout the process
6. Maintain accurate records of all service requests and interventions
7. Support reporting activities to help identify trends and improve service delivery

About You

• Previous experience in a helpdesk, service desk, or administration role
• Confident communicator with strong organisational skills
• Able to juggle multiple tasks and prioritise effectively under pressure
• Comfortable using ticketing or CRM systems
• A collaborative approach and willingness to support the wider team

Why Apply?

You’ll be joining a collaborative, professional team that values structure, reliability, and clear communication. The role offers a competitive salary and the chance to grow within a reputable London-based company operating at the centre of its sector.