Helpdesk Administrator

Office Angels; Livingston; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading company in facilities management is seeking a Helpdesk Administrator to provide exceptional customer service and problem-solving support. This role involves answering queries, coordinating repairs, and ensuring client satisfaction in a dynamic team environment. Ideal for those looking to grow in a supportive workplace with opportunities for career advancement.

Benefits

Opportunities for career growth and skill development

Vibrant, supportive team environment

Team treats like pizza Fridays and Christmas parties

Free fruit

Qualifications

• Experience in a facilities or FM helpdesk role.
• Excellent written and spoken communication skills.
• Proficiency with Microsoft Office and Teams.

Responsibilities

• Answering calls and assisting with queries.
• Logging helpdesk requests and ensuring follow-up.
• Coordinating engineers and contractors for repairs.

Skills

Communication skills

Problem-solving

Attention to detail

Team player

Proficiency with Microsoft Office and Teams

Job description

Helpdesk Administrator - Be the Hero Behind the Scenes!

Location: West Lothian

Hours: Monday to Friday, 9am-5:30pm (half hour lunch)

Salary: Negotiable (we value your experience!)

Why This Role Rocks

Are you the go-to person when issues arise or when someone needs a calm, capable voice on the other end of the line? Do you love solving problems, keeping things running smoothly, and making people's days better? If so, we want YOU!

We're looking for a Helpdesk Administrator for a long-standing client passionate about facilities management and customer service. Whether you're early in your career or bring years of experience, if you're ready for a new challenge in a fast-paced, supportive environment, this is your moment to shine.

What You'll Be Doing

• Answering calls and assisting with queries
• Logging helpdesk requests and ensuring follow-up
• Coordinating engineers and contractors for repairs
• Keeping clients informed and satisfied
• Creating reports and quotes to ensure smooth operations
• Using your initiative to solve problems and escalate when necessary

What You Bring to the Table

• Experience in a facilities or FM helpdesk role
• Excellent written and spoken communication skills
• Proficiency with Microsoft Office and Teams
• Team player with the ability to work independently
• Positive attitude, attention to detail, and a helpful nature

Why You'll Love Working With Our Client

• A vibrant, supportive team environment
• Opportunities for career growth and skill development
• A company that values your ideas and talents
• A dynamic role where no two days are the same
• Team treats like pizza Fridays, Christmas parties, and free fruit

Ready to Join This Fab Team?

If you're seeking a role to make a real impact, have fun, and grow professionally, we'd love to hear from you. Click the apply button and let's chat!

Office Angels is an employment agency and business committed to equal opportunities. We value diversity and are dedicated to creating an inclusive environment. If you need reasonable adjustments, please let us know, and we will support you.

Office Angels acts as an employment agency for permanent recruitment and as an employment business for temporary workers. Applying for this role means your details will be submitted to Office Angels. Our Candidate Privacy Statement is available on our website.