Helpdesk Administrator

TN United Kingdom; King's Lynn and West Norfolk; On-site; GBP 32,000 - 35,000; Full time

Job summary

A reputable family-owned business in London is seeking a Helpdesk Administrator. This role involves supporting day-to-day operations, coordinating schedules, and managing communications. Join a supportive team in a newly refurbished office environment. Competitive salary offered.

Qualifications

• Prior experience in Facilities Management or maintenance environment.
• Strong background in finance-related admin.

Responsibilities

• Coordinating engineer schedules and managing internal systems.
• Handling client communications and processing financial documents.
• Providing general administrative support to the wider team.

Skills

Organisational Skills

Communication

Multitasking

IT Literacy

Job description

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Helpdesk Administrator – Canon Street
£32-35,000 per annum | Office-Based | Permanent Role

CBW Staffing Solutions are currently recruiting for a Helpdesk Administrator on behalf of a highly reputable, family-owned business based in the heart of London. This is a fantastic opportunity to join a supportive and growing team in a newly refurbished office environment.

Key Details:

• Location: Canon Street
  
  
• Salary: Up to £32-35,000 per annum (dependent on experience)
  
  
• Working Hours: 08:00 – 17:00, Monday to Friday
  
  
• Contract Type: Full-time, Permanent
  
  
• Work Arrangement: Fully office-based
  
  

Role Overview: As a Helpdesk Administrator, you will play a crucial role in supporting the day-to-day operations of the maintenance team. You’ll be responsible for coordinating engineer schedules, managing internal systems, handling client communications, and processing financial documents such as purchase orders and quotations.

Key Responsibilities:

• Liaising with clients, engineers, and internal staff to ensure smooth operations
  
  
• Managing engineer diaries and scheduling appointments via internal systems
  
  
• Raising and processing purchase orders and job quotes
  
  
• Coordinating with the maintenance supervisor to allocate daily tasks
  
  
• Managing incoming and outgoing communications (emails and calls)
  
  
• Maintaining accurate records by scanning and uploading documentation
  
  
• Opening and closing maintenance jobs on internal systems
  
  
• Assisting with diary and call-out rota management
  
  
• Providing general administrative support to the wider team
  
  

Required Experience and Skills:

• Prior experience in a Facilities Management (FM) or maintenance environment
  
  
• Strong background in finance-related admin: quotations, invoicing, purchase orders
  
  
• Excellent organisational and multitasking abilities
  
  
• IT literate with the ability to quickly adapt to new systems
  
  
• Confident communicator with strong interpersonal skills
  
  
• Proven administrative experience in a fast-paced office setting
  
  

If you're looking to join a close-knit team where your work is valued and you can grow within a stable company, we’d love to hear from you.

To apply, please send your CV to Abbie at CBW Staffing Solutions for immediate consideration.