Helpdesk Administrator

www.findapprenticeship.service.gov.uk - Jobboard; Glasgow; On-site; GBP 22,000 - 27,000; Full time

Job summary

A facilities management company is seeking an experienced Helpdesk Administrator in Glasgow. Responsibilities include managing phone calls, scheduling, and supporting contract managers. Ideal candidates will have at least 2 years of admin experience, strong customer service skills, and proficiency in Microsoft Excel. Competitive salary of up to £26,500 and comprehensive benefits offered.

Benefits

23 days annual leave plus bank holidays

Company pension scheme

Monday - Friday 8am to 5pm

Qualifications

• Minimum of 2 years' experience in an administrative role, ideally in facilities.
• Strong customer service and communication skills, with a proactive approach.
• Proficient in Microsoft Excel (intermediate to advanced level).

Responsibilities

• Receive and return phone calls for facilities management.
• Schedule reactive and help desk call outs.
• Process purchase orders and invoices.
• Support Office & Contract Managers with administration.

Skills

Customer service skills

Communication skills

Microsoft Excel

Job description

Helpdesk Administrator - Glasgow - Salary up to £26,500

CBW is currently recruiting for an experienced and highly organised Helpdesk Administrator to join a busy, site-based facilities team in Glasgow. Working closely with the Contract Manager, the successful candidate will play a key role in ensuring the contract achieves 100% compliance across all maintenance, reactive, and quoted works.

Key duties & Responsibilities:

- Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.
- Check and maintain FM Helpdesk Inbox
- Schedule reactive and help desk call outs.
- To review jobs received during the working day and allocate accordingly to Engineers.
- Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting data
- Support the Office & Contract Managers in the administration & delivery of departmental objectives
- Attending to queries should they arise
- General administration support
- Raising Corrective maintenance tasks following on from PPM completed tasks
- Organisation of day-to-day work to ensure that all key tasks are fulfilled
- Departmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the Contract

Requirements:

- Minimum of 2 years' experience in an administrative role, ideally within a facilities or maintenance environment.
- Strong customer service and communication skills, with a professional and proactive approach.
- Good commercial awareness and experience with financial reporting.
- Proficient in Microsoft Excel (intermediate to advanced level) and general computer literacy.
- IOSH Managing Safely qualification (desirable).

Salary & Benefits:

- Salary up to £26,500 (depending on experience)
- 23 days annual leave plus bank holidays
- Company pension scheme
- Monday - Friday 8am to 5pm (In office)