Helpdesk Administrator

Bullhorn Analytics; England; On-site; GBP 20,000 - 28,000; Full time

Job summary

A dynamic support company in St Albans is seeking an Administrator to assist their HelpDesk team. Candidates should have a solid background in administration with strong skills in Microsoft Word and Excel. Daily responsibilities include managing the shared mailbox, responding to clients, and other administrative tasks. The role offers a salary of up to £28,000 and a collaborative team environment.

Benefits

Parking available

Nice breakout area and kitchen

Team spirit

Qualifications

• Background in administration is essential.
• Must be proficient in Microsoft Word and Excel.
• Ability to adapt and learn a new CRM system.

Responsibilities

• Cross-reference the shared mailbox to ensure all faults are raised.
• Organize shared mailbox by filing emails.
• Respond to client inquiries.
• Assist with issuing small quoted works.
• Reassign work to operatives as necessary.
• Sign off completed work.
• Perform ad hoc administrative tasks.

Skills

Administration experience

Strong skills in Microsoft Word

Strong skills in Excel

Adaptability to learn new systems

Job description

Our client in St Albans is looking for an Administrator to support their HelpDesk team. This is a busy position, so apply if you enjoy dynamic environments.

You should have a background in administration, with strong skills in Microsoft Word and Excel. The role requires adaptability to learn new systems, particularly their CRM system for scheduling engineers.

Your daily duties include:

1. Cross-referencing the shared mailbox with their system to ensure all faults have been raised
2. Keeping the shared mailbox organized by filing emails in relevant folders
3. Responding to clients
4. Assisting with issuing small quoted works
5. Assisting with reassigning work to operatives
6. Signing off of work
7. Ad hoc administrative tasks

Hours are Monday to Friday, 8:30 am to 5:40 pm. There is a nice breakout area and kitchen available for use.

The pay is up to £28,000. Parking is available, and the team spirit is excellent!

Apply now!