Helpdesk Administrator

www.findapprenticeship.service.gov.uk - Jobboard; Chelmsford; On-site; GBP 30,000; Full time

Job summary

A prominent organisation based in Borehamwood is seeking a Helpdesk Administrator for a 6–12 month fixed-term contract, with potential to become permanent. The role involves serving as the first point of contact for helpdesk queries and providing administrative support. Ideal candidates will have previous helpdesk experience and strong organisational skills. Immediate start available.

Benefits

Free onsite parking

Qualifications

• Previous experience in a helpdesk or facilities administration role.
• Strong communication and customer service skills.
• Highly organised with the ability to manage multiple priorities.

Responsibilities

• Serve as the first point of contact for all helpdesk and facilities-related queries.
• Log and manage requests, ensuring they are resolved or escalated appropriately.
• Coordinate with internal departments and external contractors.

Skills

Strong communication

Customer service skills

Organisational skills

Microsoft Office

Tools

Helpdesk management systems

Job description

Helpdesk Administrator – 6–12 Month FTC (Potential to Become Permanent)
Location: Borehamwood
Salary: £30,000 per annum
Start Date: ASAP

A leading organisation based in Borehamwood is seeking a proactive and organised Helpdesk Administrator to join their team on a 6–12 month fixed-term contract, covering maternity leave. There is strong potential for the role to become permanent.

Key Responsibilities:

- Serve as the first point of contact for all helpdesk and facilities-related queries

- Log and manage requests, ensuring they are resolved or escalated appropriately

- Coordinate with internal departments and external contractors to complete tasks efficiently

- Maintain accurate records and update systems as required

- Provide general administrative support to ensure smooth daily operations

Requirements:

- Previous experience in a helpdesk or facilities administration role

- Strong communication and customer service skills

- Highly organised with the ability to manage multiple priorities

- Confident using Microsoft Office and helpdesk management systems

- Able to work independently and within a team

Additional Information:

- Full-time, site-based role in Borehamwood

- Free onsite parking

- Immediate start available

If you're detail-oriented, customer-focused, and ready to hit the ground running, we’d love to hear from you.

Please apply online or send your CV directly to [e-mail]