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Helpdesk Administrator
Personnel Solutions (Midlands) Ltd
Bristol
On-site
GBP 60,000 - 80,000
Full time
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Job summary
An established industry player is seeking a Helpdesk Administrator to join their team on a temporary basis. In this role, you will be the first point of contact for customers, providing essential support over the phone and via email. Your responsibilities will include troubleshooting technical issues, creating support documents, and managing customer accounts. The ideal candidate will have a strong background in customer service and administration, showcasing excellent communication skills. This is a great opportunity to join a dynamic team and make a positive impact on customer satisfaction.
Benefits
Qualifications
- Experience in customer service and call centre roles is essential.
- Confident communicator over phone and email.
Responsibilities
- Provide support to customers by answering inbound calls.
- Manage technical issues and create support documents.
Skills
Job description
I am recruiting for a Helpdesk Administrator to join a business on a temporary basis.
You will answer inbound calls to provide support to customers, managing any technical issues, create support documents, and managing customer accounts.
Helpdesk roles take on tasks like answering customer inquiries, troubleshooting technical issues, creating support documents, and managing customer accounts.
You will speak with customers over the phone and on email.
Successful candidates will need to be available immediately and need to have experience in customer service/call centre and administration experience.
You must be a confident communicator both over the phone and on email.
Hours are Monday-Friday (Apply online only) with 1 hour lunch.
Parking available on site.
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