Helpdesk Administrator

www.findapprenticeship.service.gov.uk - Jobboard; Borehamwood; On-site; GBP 30,000; Full time

Job summary

A leading organisation in Borehamwood is seeking a proactive Helpdesk Administrator for a 6–12 month fixed-term contract with potential for permanence. Responsibilities include managing helpdesk queries, coordinating tasks, and providing administrative support. Ideal candidates will have experience in a similar role, strong communication skills, and proficiency in Microsoft Office. Immediate start available.

Benefits

Free onsite parking

Qualifications

• Previous experience in a helpdesk or facilities administration role.
• Strong communication and customer service skills.
• Highly organised with the ability to manage multiple priorities.
• Confident using Microsoft Office and helpdesk management systems.

Responsibilities

• Serve as the first point of contact for all helpdesk queries.
• Log and manage requests ensuring resolution or escalation.
• Coordinate with internal departments and contractors.

Skills

Strong communication

Customer service

Organisational skills

Microsoft Office proficiency

Job description

Helpdesk Administrator – 6–12 Month FTC (Potential to Become Permanent)
Location: Borehamwood
Salary: £30,000 per annum
Start Date: ASAP

A leading organisation based in Borehamwood is seeking a proactive and organised Helpdesk Administrator to join their team on a 6–12 month fixed-term contract, covering maternity leave. There is strong potential for the role to become permanent.

Key Responsibilities:

- Serve as the first point of contact for all helpdesk and facilities-related queries

- Log and manage requests, ensuring they are resolved or escalated appropriately

- Coordinate with internal departments and external contractors to complete tasks efficiently

- Maintain accurate records and update systems as required

- Provide general administrative support to ensure smooth daily operations

Requirements:

- Previous experience in a helpdesk or facilities administration role

- Strong communication and customer service skills

- Highly organised with the ability to manage multiple priorities

- Confident using Microsoft Office and helpdesk management systems

- Able to work independently and within a team

Additional Information:

- Full-time, site-based role in Borehamwood

- Free onsite parking

- Immediate start available

If you're detail-oriented, customer-focused, and ready to hit the ground running, we’d love to hear from you.

Please apply online or send your CV directly to [e-mail]