Helpdesk Admin

Michael Page (UK); Ashford; Hybrid; GBP 23,000 - 30,000; Full time

Job summary

A growing engineering business seeks a Helpdesk Admin to manage communications, provide administrative support, and coordinate tasks across departments. This permanent position offers opportunities for professional development in a collaborative workplace, with hybrid working options for a balanced lifestyle.

Benefits

Hybrid working options

Ongoing training and professional development support

Collaborative workplace culture

Qualifications

• Experience in helpdesk admin or secretarial roles within engineering.
• Proficient in office software including word processing, spreadsheets, and email.
• Strong written and verbal communication skills.

Responsibilities

• Manage incoming calls and emails, ensuring timely responses.
• Schedule and coordinate meetings and appointments.
• Provide administrative support across various departments.

Skills

Organisational skills

Multitasking

Communication skills

Attention to detail

Tools

Office software

Job description

• Growing Engineering Business
• Ongoing training and professional development support.

About Our Client

The company operates within the engineering industry and provides specialised products and services. As a growing business there is plenty of room for personnel growth alongside the excellent on site training provided

Job Description

• Manage incoming calls and emails, ensuring timely and accurate responses.
• Schedule and coordinate meetings, appointments, and travel arrangements.
• Maintain and update records, ensuring data accuracy and compliance.
• Assist in the preparation of reports, presentations, and correspondence.
• Provide administrative support to various departments as needed.
• Monitor and address helpdesk queries, escalating issues where necessary.
• Liaise with internal teams and external stakeholders to support operations.
• Perform general office duties such as filing, photocopying, and ordering supplies.

The Successful Applicant

A successful Helpdesk Admin should have:

• Proven experience in helpdesk admin or secretarial roles within the engineering industry.
• Strong organisational and multitasking abilities.
• Proficiency with office software, including word processing, spreadsheets, and email.
• Excellent communication skills, both written and verbal.
• Ability to work both independently and collaboratively.
• A detail-oriented approach to handling tasks and queries.

What's on Offer

• Hybrid working options to support work-life balance.
• A permanent position in a growing, organisation.
• Opportunities to develop skills in business support.
• A collaborative and supportive workplace culture.