Help Desk Technician

Manpower UK LTD; Rottingdean; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency in the UK is seeking Helpdesk Operatives for a 24/7 helpdesk role in Rottingdean. Ideal candidates should have at least 1 year of customer service experience, excellent communication, and problem-solving skills. The position offers a pay rate of £12.21 per hour with varied shifts and ongoing temporary assignments.

Qualifications

• Minimum of 1 year’s customer service experience.
• Ability to manage multiple tasks simultaneously.
• Calm under pressure with a customer-focused approach.

Responsibilities

• Provide excellent customer service to customers.
• Effectively communicate with customers to quickly resolve issues.
• Utilize customer service software and troubleshoot problems.

Skills

Effective communication

Problem-solving skills

Customer service experience

IT literacy

Multitasking

Tools

Customer service software

Microsoft Office

Job description

Manpower is looking for Helpdesk Operatives to join our clients growing team in Headington. The successful candidate will be an effective communicator with excellent problem-solving skills and the ability to manage multiple tasks.

A customer-focused approach is essential, along with the ability to remain calm under pressure and provide quick resolutions to customer issues. The ideal candidate must have a minimum of 1 year’s customer service experience, be IT literate and have experience of using customer service software. A good working knowledge of Microsoft Office is also required.

Details:

Shift pattern: the helpdesk is open 24/7 – days / nights / weekends shift available, desirable for you to be able to do cover all shifts.
Payrate: £12.21 per hour
Length of assignment : Temp on going.
Responsibilities:

Provide excellent customer service to customers
Effectively communicate with customers to quickly resolve customer issues.
Manage multiple tasks simultaneously.
Remain calm under pressure.
Maintain a customer-focused approach.
Utilize customer service software.
Possess a working knowledge of Microsoft Office.
Troubleshoot and solve customer problems.

Apply today and we will be in touch.