Help Desk Technician

Serverfarm LLC; London; On-site; GBP 37,000 - 45,000; Full time

Job summary

Join a leading company in digital infrastructure innovation as a Help Desk Technician. In this position, you will ensure top-quality support for desktop environments, focusing on user experience, security, and performance. The role offers opportunities to develop skills while supporting state-of-the-art technology across a global organization.

Qualifications

• 2+ years of experience in desktop support or similar role.
• Strong knowledge of Microsoft 365, Windows 11, and macOS.
• Familiarity with IT ticketing and Asset Management tools.

Responsibilities

• Provide day-to-day support for desktop environments.
• Manage service requests and incidents through Freshservice.
• Document processes and maintain accurate records of desktop configurations.

Skills

Microsoft 365

Windows 11

macOS

Customer-focused attitude

Communication skills

Education

Associate’s or Bachelor’s degree in Information Technology

Relevant certifications (Microsoft, Apple)

Tools

Freshservice

Job description

Serverfarm is a leading developer and operator of data centers with over 750+ locations and key customer relationships in 45 countries. We're revolutionizing how data centers operate across North America, Western Europe, and Israel, serving the world's leading technology and hyperscale companies. With Manulife Investment Management's acquisition in 2023 and our award-winning InCommand platform we're positioned for explosive growth as AI adoption and cloud migration drive unprecedented demand for data center capacity.

A career at Serverfarm means being at the forefront of digital infrastructure innovation, where your work directly impacts how the world's data is managed and secured. As we target 4x growth over the next four years, you'll have unprecedented opportunities to take on new challenges, develop cutting-edge skills, and grow your career across our expanding global operations.

Join our team of innovators and help shape the future of sustainable data centers while building a career without boundaries.

Role

We are seeking a skilled Help Desk Technician to join our Corporate IT team. In this role, you will be responsible for providing top-quality support for desktop environments across our organization, working closely with our North American counterparts to align on strategy and process. You will ensure that our end users have a seamless experience with their devices and applications, focusing on reliability, security, and performance.

Key Accountabilities

• Provide day-to-day support for Microsoft 365 and Office Systems.
• Provide support for desktop and mobile systems including Windows 11, macOS, iOS, Android and various applications.
• Support and troubleshoot productivity tools within the Microsoft Office suite.
• Assist with the deployment and support of specialized software including AutoCAD and Bluebeam.
• Manage service requests and incidents through Freshservice, ensuring timely resolution and excellent customer service.
• Perform software installations and updates across desktop environments.
• Collaborate with other IT teams to implement and enforce IT policies and procedures.
• Train end users on best practices and new technologies.
• Document processes and maintain accurate records of desktop configurations and changes.

Required Skills

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience. (or comparable experience/ceritifications)
• 2+ years of experience in desktop support or a similar role.
• Strong knowledge of Windows 11, macOS, and Microsoft 365.
• Familiarity with IT ticketing and Asset Management tools such as Freshservice.
• Strong communication skills and a customer-focused attitude.

Preferred Skills

• Experience supporting collaboration tools including Teams, and Microsoft Office.
• Relevant certifications (e.g., Microsoft, Apple) are advantageous.

£37,000 - £45,000 a year

The listed salary range for this position is an estimate based on the competitive job market. Final compensation will be based on your own individual skills, experience, and location.

The above statements are intended to describe the general nature and level of work being performed in this role. They are not intended to serve as an exhaustive list of all possible responsibilities and duties. We encourage you to apply even if your experience isn't an exact match to the job description.