Help Desk Team Lead - Multi-Site IT & Cloud Support

Criterion Hospitality; England; Hybrid; GBP 42,000 - 65,000; Full time

Job summary

Criterion Hospitality is seeking an experienced Helpdesk Team Lead to guide our IT support across offices, hotels and construction sites. You will collaborate with the IT team, prioritise workloads and take ownership of key systems to ensure reliable, secure service.

You will lead on Microsoft 365 administration, Windows server environments and cloud services, while implementing RMM, MFA and SSO to safeguard the business. Strong leadership and communication are essential.

Qualifications

• Advanced Microsoft 365 administration and tenant ownership.
• Strong knowledge of Windows environments and cloud services.
• Experience implementing and managing RMM platforms.
• Understanding of MFA, SSO and IT security practices.
• Experience using Veeam backup solutions.
• Broad experience in desktop and server support.

Responsibilities

• Lead and coordinate day-to-day helpdesk activities.
• Manage workload, priorities and time of helpdesk staff.
• Provide technical support across offices, hotels and construction sites.
• Take ownership of Microsoft 365 tenant administration.
• Support Windows environments, servers, cloud services and corporate software.
• Manage and implement RMM, MFA, SSO and other corporate IT solutions.
• Own desktop-management and monitoring tools.
• Support and manage Veeam backup operations.
• Collaborate with IT leads across projects and networking.
• Ensure issues are prioritized and resolved efficiently.

Skills

Microsoft 365

Windows Server

RMM

MFA & SSO

Veeam

Desktop & Server Support

Job description

Criterion Hospitality is seeking an experienced Helpdesk Team Lead to guide our IT support across offices, hotels and construction sites. You will collaborate with the IT team, prioritise workloads and take ownership of key systems to ensure reliable, secure service.

You will lead on Microsoft 365 administration, Windows server environments and cloud services, while implementing RMM, MFA and SSO to safeguard the business. Strong leadership and communication are essential.