HELP DESK SUPPORT

KILONEWTONS; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

KILONEWTONS is seeking a Help Desk Support Specialist to deliver outstanding technical assistance in London. This role involves providing Level 1-2 support for IT issues while ensuring excellent user experiences. Ideal candidates have 5+ years of experience, expertise in Windows OS and Microsoft 365 admin, and strong problem-solving skills. Join us for a competitive salary, hybrid work model, and opportunities for career growth!

Benefits

Competitive salary + performance bonuses

Hybrid work model (3 days office/2 remote)

Certification reimbursement program

Cutting-edge tech stack exposure

Career progression to sysadmin/network roles

Qualifications

• 5+ years in corporate IT help desk/desktop support roles.
• Expert in Windows OS and Microsoft 365 Admin.
• Solid understanding of TCP/IP, DNS, DHCP, and networks.

Responsibilities

• Provide Level 1-2 technical support for hardware, software, and network issues.
• Troubleshoot Windows 10/11, macOS, Microsoft 365, and enterprise applications.
• Conduct new user onboarding IT training sessions.

Skills

Windows OS

Microsoft 365 Admin

Problem-solving

Customer service skills

TCP/IP

Education

ITIL Foundation certification

Tools

ServiceNow

Jira

Zendesk

TeamViewer

SCCM

Intune

Job description

Job Title: Help Desk Support

Location: London, UK

Company: KILONEWTONS

Website: www.kilonewtons.com

Experience: 5+ Years

Job Overview

KILONEWTONS is hiring a customer-focused Help Desk Support Specialist to provide top-tier technical assistance. You'll be the frontline hero resolving IT issues, ensuring smooth operations, and delivering exceptional user experiences across our London operations.

Key Responsibilities

Provide Level 1-2 technical support (onsite/remote) for hardware, software, and network issues

Troubleshoot Windows 10/11, macOS, Microsoft 365, and enterprise applications

Manage tickets via ServiceNow/Jira/Zendesk (end-to-end resolution tracking)

Configure and maintain user accounts in Active Directory/Entra ID

Support VPN, VoIP systems, and peripheral devices

Document solutions in our knowledge base for future reference

Escalate complex issues to infrastructure teams with detailed reports

Conduct new user onboarding IT training sessions

Must-Have Skills

5+ years in corporate IT help desk/desktop support roles

Expert in Windows OS, Microsoft 365 Admin, and basic PowerShell

Proficient with remote support tools (TeamViewer, SCCM, Intune)

Solid understanding of TCP/IP, DNS, DHCP, and enterprise networks

Experience Supporting SAP/Oracle/CRM Systems (preferred)

ITIL Foundation certified (strong plus)

Exceptional problem-solving + customer service skills

Why Join Us?

Competitive salary + performance bonuses

Hybrid work model (3 days office/2 remote)

Certification reimbursement program

Cutting-edge tech stack exposure

Career progression to sysadmin/network roles

How To Apply

Ready to launch your IT career to new heights? Send your CV and cover letter to [e-mail] with subject:

"Application: Help Desk Support - [Your Name]"

Join KILONEWTONS and be the tech backbone of our London operations!

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