Help Desk Service Controller

Brook Street; Belfast; On-site; Full time

Job description

Brookstreet UK Ltd currently have a vacancy for a Help Desk Service Controller based in East Belfast.

The role:

• Working in a dynamic department and key to the smooth running of the company, the successful applicant will be involved in a variety of day to day activities within the service department.
• The role involves receiving customer support requests, dispatching calls to our team of field-based engineers and related administrative work.

Our client is looking for someone with the following skills/attributes:

• A background in customer service.
• An ability to work well within a busy team environment.
• Good organisational skills, with an attention to detail.
• Strong communication and people skills.
• IT literate with good keyboard skills.

Qualification/Experience:

Previous experience of a similar role would be preferably, but not essential, as full training will be provided. Good numeracy and literacy skills, GCSE Maths and English (or equivalent) are essential.

In return, our client offers:

• A competitive salary and secure future for a candidate determined to build a successful long-term career.
• On-going training and personal development.
• A Good Attendance Bonus and Annual Bonus scheme.
• Life Insurance Cover.
• Company pension scheme.
• Free Parking.
• Volunteering leave policy.
• 24 days Holiday + Statutory Holidays.

8:45 to 17:00 Monday to Friday, lunch 13:00 to 13:45.

Hourly rate of £12.50 p/h.

Brook Street NMR is acting as an Employment Business in relation to this vacancy.