Help Desk Service Controller

Austin Fraser; Belfast; On-site; GBP 1,000; Full time

Job summary

An established industry player is seeking a Help Desk Service Controller to join their dynamic team in Belfast. This role is pivotal to ensuring smooth operations within the service department, where you'll manage customer support requests and coordinate with field engineers. The company values strong communication and organizational skills, and while experience in a similar role is preferred, full training will be provided. With a commitment to personal development and a supportive work environment, this is an excellent opportunity for someone looking to build a long-term career. Enjoy competitive pay, ongoing training, and various employee benefits.

Benefits

Competitive salary

On-going training

Good Attendance Bonus

Annual Bonus scheme

Life Insurance Cover

Company pension scheme

Free Parking

Volunteering leave policy

24 days Holiday + Statutory Holidays

Qualifications

• Previous experience in a similar role is preferred but not essential.
• Good numeracy and literacy skills are essential.

Responsibilities

• Receive customer support requests and dispatch calls to field engineers.
• Perform related administrative work to support the service department.

Skills

Customer service background

Teamwork

Organisational skills

Communication skills

IT literacy

Education

GCSE Maths

GCSE English

Job description

Brookstreet UK Ltd currently have a vacancy for a Help Desk Service Controller based in East Belfast.

The role:

Working in a dynamic department and key to the smooth running of the company, the successful applicant will be involved in a variety of day to day activities within the service department. The role involves receiving customer support requests, dispatching calls to our team of field-based engineers and related administrative work.

Our client is looking for someone with the following skills/attributes:

1. A background in customer service.
2. An ability to work well within a busy team environment.
3. Good organisational skills, with an attention to detail.
4. Strong communication and people skills.
5. IT literate with good keyboard skills.

Qualification/Experience:

Previous experience of a similar role would be preferably, but not essential, as full training will be provided. Good numeracy and literary skills, GCSE Maths and English (or equivalent) are essential.

In return, our client offers:

• A competitive salary and secure future for a candidate determined to build a successful long-term career.
• On-going training and personal development.
• A Good Attendance Bonus and Annual Bonus scheme.
• Life Insurance Cover.
• Company pension scheme.
• Free Parking.
• Volunteering leave policy.
• 24 days Holiday + Statutory Holidays.

8:45 to 17:00 Monday to Friday, lunch 13:00 to 13:45.

Hourly rate of £12.50 p/h.

Brook Street NMR is acting as an Employment Business in relation to this vacancy.