HELP DESK REP

Global Channel Management, Inc.; City of Westminster; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology company is seeking a Help Desk Specialist to serve as the first point of contact for technical issues. The role emphasizes processing queries, troubleshooting, and achieving high customer satisfaction while following established procedures. Candidates should have extensive experience in Help Desk Support and relevant certifications.

Qualifications

• At least 3 years of experience in Help Desk Support.
• Experience with Windows XP and Windows 2000 Server.
• Certifications such as A+ or MCP are preferred.

Responsibilities

• Act as the initial point of contact for all incoming customer technical issues.
• Process customer queries and issues following documented procedures.
• Ensure accurate logging of all calls to achieve high customer satisfaction.

Skills

Windows 2000 Server

Network troubleshooting

Desktop troubleshooting

Education

A+ Certification

MCP Certification

Job description

Global Channel Management is a technology company specializing in recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience across various verticals. GCM understands the challenges companies face in acquiring the skills and experience needed to fill operational gaps. Organizations aim to reduce training and labor costs while securing the best talent for the job.

Job Description

The Help Desk Specialist is considered the initial point of contact for all incoming customer technical issues, including those from outside vendors. The role involves processing customer queries and issues, following documented blueprints and standard operating procedures, and ensuring accurate logging of all calls. The goal is to achieve high customer satisfaction levels.

Qualifications

• Experience with Windows 2000 Server operating system.
• At least 3 years of experience in Help Desk Support. Certifications such as A+ or MCP are preferred.
• Network and desktop troubleshooting experience, including re-imaging desktops and working with Windows XP and Windows 2000 Server.