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A technology company is seeking a Help Desk Specialist to serve as the first point of contact for technical issues. The role emphasizes processing queries, troubleshooting, and achieving high customer satisfaction while following established procedures. Candidates should have extensive experience in Help Desk Support and relevant certifications.
Global Channel Management is a technology company specializing in recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience across various verticals. GCM understands the challenges companies face in acquiring the skills and experience needed to fill operational gaps. Organizations aim to reduce training and labor costs while securing the best talent for the job.
The Help Desk Specialist is considered the initial point of contact for all incoming customer technical issues, including those from outside vendors. The role involves processing customer queries and issues, following documented blueprints and standard operating procedures, and ensuring accurate logging of all calls. The goal is to achieve high customer satisfaction levels.