Help Desk Operator – Maritime Services

KBS Maritime Limited; Portsmouth; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Discretionary company bonus scheme

Enhanced pension scheme

Job summary

KBS Maritime Limited is seeking two Help Desk Operatives to join the team at HM Naval Base Portsmouth. You will act as a central point of contact, logging requests, validating entitlements, and coordinating responsive actions to keep operations running smoothly.

Ideal candidates will have customer service experience, proficiency in Excel/Word, and strong communication skills. The role offers a structured shift pattern, 25 days holiday plus benefits, and a chance to contribute to critical

Qualifications

• Customer service experience required.
• Confident use of Excel and Word.
• Strong communication skills — written, verbal, and interpersonal.
• A proactive, organized, positive approach.

Responsibilities

• Receiving and logging service requests via phone and email.
• Checking entitlement, identifying the right response, and coordinating the correct resources.
• Prioritising and scheduling work in line with contract requirements.
• Creating work orders and allocating tasks to the right teams.
• Monitoring progress and providing timely updates to colleagues and customers.
• Maintaining accurate records in the CAFM system and supporting reports.

Skills

Customer service experience

Strong communication skills

Written communication

Verbal communication

Interpersonal skills

Tools

Excel

Word

Job description

KBS Maritime Limited is seeking two Help Desk Operatives to join the team at HM Naval Base Portsmouth. You will act as a central point of contact, logging requests, validating entitlements, and coordinating responsive actions to keep operations running smoothly.

Ideal candidates will have customer service experience, proficiency in Excel/Word, and strong communication skills. The role offers a structured shift pattern, 25 days holiday plus benefits, and a chance to contribute to critical