Help Desk Coordinator

Parker Jones Group Ltd; Greater London; On-site; GBP 25,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team in a dynamic role focused on communication and customer service. This position involves managing inbound and outbound communications, scheduling engineers, and ensuring job completion while providing exceptional customer service. The company offers a supportive working environment and a competitive salary package, making it an excellent opportunity for those looking to grow in a rewarding setting. If you thrive in a fast-paced environment and enjoy liaising with clients and engineers, this role could be a perfect fit for you.

Benefits

Great working environment

Benefits package

Qualifications

• Experience in a relevant field is essential for this role.
• Great communication skills are a must for effective client interaction.

Responsibilities

• Manage inbound and outbound communications effectively.
• Schedule engineers and oversee job completion for efficiency.
• Provide excellent customer service and handle admin tasks.

Skills

Communication Skills

Customer Service

Time Management

Education

Experience in a relevant field

Tools

CAFM

Job description

General

• Receiving inbound calls and emails and making frequent outbound calls and emails;
• Scheduling engineers to attend call outs and regularly updating them with their required jobs;
• Generation and closure of scheduled work orders daily;
• Overseeing job completion in respect of in-house engineering and subcontractor services;
• Updating in-house systems and informing external clients regularly of updates;
• Managing the helpdesk inbox efficiently daily;
• Constant liaison with engineers, subcontractors, and clients via phone/email;
• PPM asset management planning via our databases;
• Responding quickly and effectively to client queries;
• Raising jobs and purchase orders daily;
• Always providing excellent customer service;
• Completing various admin tasks as requested.

Requirements

• Experience in a relevant field
• Experience working with CAFM (desirable)
• Great communication skills

Offer

• Great working environment
• Up to GBP 25k
• Benefits package