Help Desk Administrator

TW Perry; Milton Keynes; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

A leading company is looking for a Helpdesk Administrator to join their team. This hybrid role will involve managing customer inquiries, planning engineers' routes, and supporting various teams. The position offers a pathway to a permanent contract, ensuring stability and growth opportunities.

Responsibilities

• Providing initial contact via telephone or email for all customer inquiries.
• Logging all job details into the IT system.
• Planning engineers' routes according to SLA requirements.
• Supporting engineer and parts dispatch teams.
• Confirming job completion and providing information to customers.

Job description

TSRN is recruiting for a Helpdesk Administrator. This role is hybrid after the probation period, with a contract to permanent position after six months.

Responsibilities include:

1. Providing initial contact via telephone or email for all customer inquiries and logging all job details into the IT system.
2. Planning engineers' routes according to SLA requirements.
3. Supporting engineer and parts dispatch teams.
4. Confirming job completion and providing information to customers.