Heavy Rail Operations Manager

Heathrow Airport; City of Westminster; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading international airport in the UK is seeking a Heavy Rail Operations Manager to oversee rail operations and ensure high safety standards. Key responsibilities include managing emergency plans, developing stakeholder relationships, and ensuring compliance with health and safety regulations. Candidates should have relevant professional qualifications and experience in operational management. This position offers the opportunity to lead a crucial part of the airport's services.

Qualifications

• Proven experience running a control room operation or managing an operational team.
• Trained and experienced in incident and accident investigation.
• Good working knowledge of railway network operations and performance metrics.

Responsibilities

• Oversee all aspects of Heathrow's rail operations.
• Develop emergency and contingency plans.
• Create relationships with stakeholders.
• Implement health and safety procedures.
• Support continuous improvement of the rail service.

Skills

Strong people management

Stakeholder management

Incident investigation

Knowledge of railway operations

Proficient in Word, Excel, Project, PowerPoint

Education

Professional qualification (ONC minimum) in engineering or asset management

Job description

As the Heavy Rail Operations Manager, you will take the lead in overseeing all aspects of Heathrow's rail operations, from trackside access to emergency and incident planning, ensuring the highest standards of safety for our colleagues and customers. You'll play a key role in building strong, collaborative relationships across the airport, working closely with internal teams and external partners to consistently deliver operational excellence and an outstanding experience for Heathrow Rail users.,

• Act as a line manager for Heathrow Rail (station and back of house) colleagues, ensuring effective performance, compliance and service levels are delivered.
• Develop robust emergency and contingency plans, out of hours response and on call processes to ensure effective incident management plans are in place.
• Create strong relationships with key stakeholders to achieve the successful delivery of Heathrow Rail service goals.
• Implement procedures in accordance with health and safety, security and environmental policies, to meet business and regulatory requirements and manage risks.
• Support the review and continuous improvement of our rail service.
• Ensure all employees, contractors and third parties hold the relevant permits to carry out their duties safely and compliantly.
  
  Professional qualification (ONC minimum) within engineering or asset management.
• Proven experience running a control room operation or managing an operational team.
• Strong people and stakeholder management skills.
• Trained and experienced in incident and accident investigation, with an understanding of how to identify root cause.
• Good working knowledge of railway network operations, operating rules, guidelines and performance metrics
• Proficient use of Word, Excel, Project and PowerPoint applications.