Heating Engineer Manager

Airco Refrigeration and Air Conditioning Ltd; Kingston upon Hull; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player seeks a Heating Service Manager to oversee the performance of their service & maintenance team. This role emphasizes the importance of technical and commercial proficiency, alongside strong leadership and organizational skills. You will be responsible for ensuring efficient contract delivery, achieving customer satisfaction, and maintaining compliance with industry standards. The company values its employees and offers extensive development opportunities, making it a great place for those looking to grow in their careers. Join a team that prides itself on excellence and customer service, and make a significant impact in the Heating industry.

Benefits

Long Service Awards

Enhanced Annual Leave

Birthday off

Referral Scheme

Enhanced Maternity Leave

Health Cash Plan

Free Eye Test

Trained Mental Health First Aiders

Cycle to Work Scheme

Training and Continuous Professional Development

Qualifications

• Proven managerial experience in the Heating/Gas industry.
• Strong knowledge of Health and Safety regulations.

Responsibilities

• Manage the performance of the Heating service & maintenance team.
• Ensure compliance with Health & Safety regulations and standards.
• Develop relationships with clients and ensure customer satisfaction.

Skills

Leadership Skills

Organizational Skills

Communication Skills

Time Management

Technical Proficiency in Heating/Gas

Education

Commercial Gas Qualifications

Job description

About us:
Everything we do at Airco starts with people; our success is built on long term working relationships with our customers, employees and suppliers.

We are a rapidly growing company that pride ourselves in delivering excellence through service. We consider our employees to be part of our family and continually invest in their development so our business can grow. We also pride ourselves on customer satisfaction and aim to exceed the clients expectations at every step of the way.

Role:

As Heating Service Manager you will manage the effective performance of the Heating departments service & maintenance team, ensuring efficient contract delivery and customer satisfaction through meeting Airco’s quality, safety and commercial standards. This role requires technical and commercial proficiency and commercial gas qualifications, along with strong people skills and the ability to manage a dynamic workload through effective time management and prioritisation of tasks.

Responsibilities

Hub Service Delivery Team

1. Oversee the effective performance of the service delivery support Hub, working closely with the Hub Leader to support and motivate the team.
2. Efficient planning and organisation of jobs and use of engineering resource.
3. Ensure all customer SLA’s and KPI’s are achieved.
4. Ensure Airco internal performance targets and KPI’s are achieved.
5. Support the Hub in producing remedial works and maintenance quotations.
6. Ensure compliance with RAMS & Health & Safety regulations and industry standards.
7. Motivate, manage and support engineers.
8. Conduct performance reviews and implement effective performance management strategies.
9. Provide Technical support and guidance.
10. Assist with recruitment and onboarding.
11. Review warranty and recall work.
12. Ensure Health and Safety standards are met.

Account Management

1. Develop and build relationships with our clients.
2. Attend client meetings and prepare necessary reports.
3. Ensure quality assurance, profitability and customer satisfaction through ongoing monitoring and auditing.

Requirements

1. Proven experience in similar managerial role.
2. Experience and technical knowledge within the Heating/Gas Industry.
3. Strong leadership, organisational and communication skills.
4. Knowledge of Health and Safety regulations and compliance requirements.

What you will get in return…

1. Long Service Awards.
2. Enhanced Annual Leave & Additional Leave.
3. Birthday off on us.
4. Referral Scheme.
5. Enhanced Maternity, Paternity and Adoption Leave.
6. Health Cash Plan.
7. Free Eye Test.
8. Trained Mental Health First Aiders.
9. Cycle to Work Scheme.
10. Training and Continuous Professional Development.
11. Opportunities to Progress within the Company.