Heathrow Airport - Cleaning Operative

Contact 4 Support Services Ltd; England; On-site; GBP 18,000 - 24,000; Full time

Job summary

Contact 4 Support Services Ltd is seeking a Hygiene Operative to provide cleaning across station environments, including public areas and toilets. You will work to meet SLA requirements and follow station schedules, including night shifts and weekends, in a safety-critical rail setting.

Responsibilities include using cleaning equipment safely, maintaining high hygiene standards, and reporting hazards promptly to relevant teams. Prior experience in transport or public environments is desirable.

Qualifications

• Intermediate English required for speaking and writing.

Responsibilities

• Carry out cleaning duties according to station schedules and requirements.
• Clean public areas including platforms, waiting areas, shelters, seating, stairs, lifts and station facilities.
• Maintain cleanliness of staff and public toilets to high hygiene standards.
• Dispose of waste safely and in line with procedures.
• Use cleaning equipment correctly and safely (mops, scrubber machines, chemicals).
• Keep high-footfall and safety-critical areas free of litter and hazards.
• Follow health & safety procedures including COSHH and manual handling.

Skills

Intermediate English

Job description

Role Overview:

We are looking for a Hygiene Operative to provide excellent service standards for the delivery of routine planned and periodic cleaning for a customer. The role holder will be responsible for meeting all SLA agreements whilst adhering to the cleaning schedules.
In your new role, you will carry out general High Risk and Low Risk hygiene tasks

Key Responsibilities:

• Carry out cleaning duties in accordance with station cleaning schedules and operational requirements
• Clean public-facing areas including platforms, waiting areas, shelters, seating, stairways, lifts, and station facilities
• Clean and maintain staff and public toilets, ensuring high hygiene standards at all times
• Empty bins and dispose of waste safely in line with environmental and rail industry procedures
• Use cleaning equipment and materials correctly and safely (e.g. mops, scrubber machines, and cleaning chemicals)
• Maintain cleanliness in high-footfall and safety-critical areas, ensuring platforms are free from litter, spillages, and hazards
• Follow all health & safety procedures, including COSHH regulations and manual handling guidelines
• Remain vigilant at all times and identify/report hazards such as spillages, obstructions, or damaged infrastructure
• Support safe working practices within a live rail environment, particularly during train movements or engineering works
• Work efficiently and independently during night hours while maintaining a high level of attention to detail
• Comply with all rail security and access requirements, including the use of ID passes and restricted area controls
• Report maintenance issues, defects, or safety concerns promptly to the relevant teams
• Communicate effectively with colleagues, supervisors, and other rail staff to ensure smooth operations

Requirements:

• Intermediate level of English (spoken and written)
• Verifiable references covering the last 5 years
• Clear criminal record check within the last 5 years
• Legal right to work in the UK
• Flexibility to work night shifts, including weekends and public holidays
• Ability to work in a safety-critical rail environment and follow strict procedures
• Physically capable of standing, walking, and carrying out cleaning duties for extended periods

Desirable (but not essential):

• Previous cleaning experience in transport, rail, or public environments
• Knowledge of rail safety standards (e.g. Personal Track Safety - PTS)
• Experience using industrial cleaning equipment