Heathrow Airport Accessorize - Deputy Store Manager

Monsoon; Hatton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading fashion retailer is seeking a confident retail leader to support store operations at Heathrow Airport. The ideal candidate will drive customer service excellence and manage a successful team, ensuring a high-quality shopping experience. Applicants must be 18+, able to work varied shifts, and successfully complete a background check. Competitive salary and benefits offered.

Benefits

Competitive salary

Bonus scheme

Staff uniform allowance

Generous staff discount

Additional paid holiday for birthday

Qualifications

• Proven track record in managing a successful retail store.
• Confident leader who inspires the team.
• Ability to communicate effectively and drive customer service.

Responsibilities

• Support store manager in driving overall performance.
• Ensure team delivers exceptional customer experience.
• Promote and deliver piercing services.

Skills

Customer focus

Leadership

Retail management

Resilience

Communication

Problem-solving

Job description

Overview

Support the store manager in driving the overall performance of the store, through managing and developing your team, demonstrating the Accessorize values and ensuring your store is delivering an exceptional customer experience. Generate profit by exceeding your KPIs, keeping P&L and controllable costs in line with budget and maximising local market opportunities. Ensure your team are motivated and knowledgeable, supporting everyone to achieve excellence in their roles. Maximise commercial opportunities to drive sales within your store, implementing Visual Merchandising and Window Guidelines to a high standard. We offer piercing to our customers, and you would promote and deliver this with your team. Be flexible in your approach to your role, supporting other stores and team members to achieve a common goal. Ensure an inclusive environment, promoting equality and kindness with your team.

Location and requirements

This role is based within Heathrow Airport; therefore, all applicants must be 18+ and able to work varied shifts across airport trading hours (4am-10pm). Successful candidates will be required to complete a basic background check (CRC) and be able to provide a detailed education/employment history spanning the last 5 years prior to starting their employment.

What we are looking for in you

• Demonstrate customer focus - delivering excellence in customer service, understanding the importance of delivering tailored one-on-one customer service and driving this through your team, always putting the customer at the heart of all you do.
• A confident leader who will inspire the team, leading by example to make Accessorize a great place for all who work and shop with us.
• A proven track record of managing a successful retail store, delivering excellence in customer service, both personally and through their team.
• Demonstrates passion, drive and resilience with a can-do approach.
• A creative approach to support the store and develop the team to reach their full potential.
• The ability to communicate openly and effectively.
• A solution-driven individual, with the ability to make decisions to benefit the business, with a sense of ownership to take responsibility.

Benefits

• A competitive salary and exciting bonus scheme.
• A staff uniform allowance - enabling you to have fun wearing our accessories.
• Generous staff discount across all our brands - Accessorize, Monsoon, Monsoon Childrenswear and Monsoon Home.
• An additional day’s holiday to celebrate your birthday.

If this all sounds great and this could be the role for you, let us know and apply today. At Monsoon Accessorize we don’t focus only on what we do; we care about how we do it. We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential. We are an equal opportunity employer and welcome applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise.