Heat Pump Technical Support

Energy Vault; Leeds; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading energy services provider based in Leeds seeks a Heat Pump Technical Support specialist to assist with Heat Pump Design and provide technical support to customers and installation contractors. You should have at least 5 years of experience in the heating sector and proven customer service abilities. The role includes conducting surveys, creating system designs, and providing post-installation support.

Qualifications

• Minimum of 5 years’ experience in the heating sector.
• Experience in a customer service-driven role.
• Clear DBS check.
• Full UK Driving license.

Responsibilities

• Conduct proactive customer calls for pre-survey checks.
• Arrange heat pump surveys and coordinate with installation engineers.
• Create bespoke system designs for customer approval.
• Plan installations and liaise with installation engineers.
• Conduct post-installation audits on heat pump installations.
• Prepare customer handover packs per MCS requirements.
• Provide post-installation technical support.

Skills

Effective written and verbal communication skills

Excellent customer service skills

Highly organised with effective prioritisation skills

IT literacy

Education

ACS qualifications (CPA1, CCN1, CENWAT)

NVQ Heat Pumps Level 3

Job description

Job Title: Heat Pump Technical Support

Location: Leeds (Office Based Role)

About BOXT

Do you want to work for a disruptive, innovative brand that is constantly challenging its industry?

We are BOXT, a multi award-winning tech platform revolutionising home installation of heating and smart technology. Founded in 2017, we aim to make home installation modern, stress-free, and fair for homeowners across the UK. With over 20,000 five-star Trustpilot reviews and 150,000+ satisfied customers, we are proud of our progress.

Our product range has expanded to include air conditioning, electric vehicle chargers, Google Smart Home products, solar panels, and battery storage systems. Our goal is to become an international household name, providing accessible products and services across homes in the UK and beyond.

As a technology company with a custom-built platform, we deliver 5-star installation experiences across various products, improving life at home for everyone.

This role is vital to support our growth and ambition.

What you’ll do

We seek a driven, dedicated, and passionate individual to join our expanding team and help make BOXT an international household name. As Renewables Technical Support, you will support our growth by assisting the Renewables Team with Heat Pump Design and technical support for customers and installation contractors.

You will be required to:

• This is an office-based role involving proactive customer calls for pre-survey checks on new heat pump sales.
• Arrange heat pump surveys, coordinating with subcontractor installation engineers to ensure timely and quality surveys.
• Create bespoke system designs for customer approval, complying with relevant legislation, regulations, and company policies.
• Plan installations as needed and liaise with installation engineers.
• Conduct post-installation desktop audits on subcontracted heat pump installations.
• Prepare and submit customer handover packs in line with MCS requirements.
• Provide post-installation technical support to installers and customers.

Qualifications and Experience

• A minimum of 5 years’ experience in the heating sector.
• Experience in a customer service-driven role.
• ACS qualifications (CPA1, CCN1, CENWAT) - desirable.
• NVQ Heat Pumps Level 3 - desirable.
• Clear DBS check.
• Full UK Driving license.

Competencies

• Effective written and verbal communication skills.
• Excellent customer service skills.
• Highly organised with effective prioritisation skills.
• IT literacy.

Personal attributes

• Team player.
• Ability to work independently and on initiative.
• Willingness to develop skills and knowledge.
• Committed to delivering a first-time right customer experience.
• Patient, approachable, and supportive.