Heat Network Lead

Southern Housing; Fleet; Hybrid; GBP 42,000 - 64,000; Full time

Job summary

Southern Housing seeks a Heat Network Lead to manage and enhance its heat network portfolio. You will analyse technical, operational and financial data to assess network performance and support metering and billing programmes, while serving as the main contact for resident enquiries.

The role requires strong Excel and data analysis skills, ability to produce management reports, and excellent communication with residents and internal stakeholders. Hybrid working across two offices is available.

Qualifications

• Experience delivering utilities services and working in a customer-focused environment.
• Ability to produce management reports and insights with clear recommendations.
• Strong IT skills including databases and spreadsheets.

Responsibilities

• Respond to day-to-day enquiries on Southern Housing's heat networks.
• Complete regulatory returns and data collection for heat metering and billing regulations.
• Maintain the heat metering working group and monitor energy use KPIs.
• Analyse data to assess retrofit viability and support retrofit programme development.
• Assist in developing metering and billing strategy and asset identification to diagnose issues.

Skills

Excel & data analysis

Stakeholder management

Communication skills

Heat networks knowledge

Data storytelling

Tools

Excel

Databases

MS Teams

Job description

We’re looking for a motivated and capable individual to join our team as a Heat Network Lead. Reporting to the Heat Network & Energy Manager, you will play a key role in managing and enhancing Southern Housing's heat network portfolio. You'll analyse technical, operational and financial data to assess network performance and help deliver our heat metering and billing programme. You'll also act as a key point of contact for resident enquiries relating to heat networks and billing.

We're looking for someone who can hit the ground running, bringing previous experience and a genuine passion for heat networks, district heating, metering and billing, and the wider energy sector. You will have strong Excel and data analysis skills, be confident producing management reports and insights, and possess excellent communication skills, with the ability to engage effectively with both residents and internal stakeholders.

Your day-to-day responsibilities will include:

• Respond to day to day enquiries on Southern Housing's heat networks.
• Complete regulatory returns and data collection to maintain the organisation’s compliance with the heat metering and billing regulations.
• Maintain the organisation’s heat metering working group.
• Develop and implement performance monitoring of energy use, affordability and KPIs around heat networks.
• Collect and analyse data to assess the viability of heat network retrofits, using this data to support the development of the retrofit programme.
• Support development of the metering and billing strategy.
• Utilise a programme of asset identification to diagnose performance and affordability issues.

This role can be based in either our Farringdon or Sittingbourne office. We offer flexible hybrid working, with an expectation of around two days per week in the office, depending on business needs and as agreed with your manager.

You’ll bring:

• Relevant experience in delivery of utilities services.
• A proven track record working on the key tasks within the role - procurement, financial management, data analysis, stakeholder management, preferably within the social housing sector.
• Experience of working in a customer focussed environment and engaging with residents and staff; providing advice and support regarding the technicalities of heat networks and financial models to deliver these works.
• An excellent knowledge and understanding of heat networks services and products, renewable energy and low carbon energy generation.
• A commitment to high quality customer service.
• Good level of IT skills including databases and spreadsheets.

Closing date: 4th of October 2026, Sunday, at 23:59pm

Shortlisting: from 5th of October 2026

Interviews: week commencing 12th of October 2026 via MS Teams

We reserve the right to close this vacancy early if we receive a high volume of applications.