Heat Network and Energy Officer

Salix-Homes; Salford; Hybrid; GBP 39,000 - 41,000; Full time

Benefits offered by this job

Hybrid Working

34 days annual leave

Flexible Working

Pension Scheme

Life Assurance

Health Cash Plan

Inclusive culture

Job summary

Salix Homes Limited is seeking a Heat Network & Renewable Energy Officer to manage communal and district heat networks, ensuring safe, reliable and fair services for residents in Salford. You will coordinate compliance, monitor performance, oversee metering and billing, and develop business cases for renewable expansion.

The role sits in the Assets, Development and Sustainability Directorate and requires a full UK driving licence to attend sites across Salford.

Qualifications

• Knowledge of heat network regulation, metering, billing and tariffs.
• Awareness of the Heat Network Technical Assurance Scheme and related standards; relevant qualification is a plus.
• Strong analytical skills with large datasets and proficiency in Excel and MS Office.
• Excellent written and verbal communication, organisation and time management.

Responsibilities

• Coordinate heat network registration, regulatory notifications and returns, ensuring records are accurate and deadlines met.
• Lead and coordinate metering, billing and technical assurance compliance, including tariff information and billing accuracy.
• Monitor network performance and analyse data to identify inefficiencies and opportunities for improvement.
• Support customer outcomes by communicating tariffs clearly, handling enquiries and supporting vulnerable customers.
• Collaborate with internal teams and external providers on contracts, costs, income reconciliation, maintenance, investment planning and regulatory reporting.

Skills

Heat network regulation

Metering & billing

Technical standards (HNTAS)

Data analysis & Excel

Communication & time management

Driving licence & site visits

Job description

Salary Annual Starting salary of £39,481.29 - £41,177.45

Are you organised, analytical and passionate about energy, sustainability and customer service? We are looking for Heat Network & Renewable Energy Officer to help manage and improve our communal and district heat networks, supporting safe, reliable and fair services for our residents.

The role will seat within our Assets, Development and Sustainability Directorate, you’ll report to the Sustainability Manager and play a key role in meeting our regulatory responsibilities as a heat supplier. You’ll help coordinate compliance, monitor network performance, oversee metering and billing services, and make sure customers receive clear information and appropriate support.

Our portfolio currently includes 24 heat networks serving around 1,800 homes, including general needs blocks and older persons’ sheltered schemes. This is an opportunity to help develop and strengthen our approach as the heat network regulatory framework evolves.

In addition, the role will lead on the regulatory needs of our renewable power and heat systems, ensuring they operate effectively for the benefit of Salix and our customers, it will also develop business cases for future expansion of our renewable estate.

The role - What You'll be doing

• Coordinate heat network registration, regulatory notifications and returns, ensuring network, dwelling and metering records are accurate and deadlines are met.
• Lead and coordinate metering, billing and technical assurance compliance, including meter programmes, certification evidence, tariff information and billing accuracy.
• Monitor network performance and analyse metering, billing and building-system data to identify inefficiencies, interruptions and opportunities for improvement.
• Support excellent customer outcomes by communicating tariffs and service changes clearly, investigating enquiries and complaints, and ensuring appropriate support for vulnerable customers.
• Work with internal teams and external providers on contracts, costs, income reconciliation, maintenance, investment planning, decarbonisation projects and regulatory reporting.

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What we're looking for

You’ll be confident working with data, coordinating information from different teams and suppliers, and meeting statutory deadlines in a changing regulatory environment.

• Knowledge of heat network regulation, metering and billing, tariffs and communal or district heat network systems or the ability to develop this knowledge quickly.
• Awareness of the Heat Network Technical Assurance Scheme and related technical standards, plus a relevant qualification in energy, engineering, building services, sustainability or equivalent experience.
• Strong analytical skills, including confidence working with large datasets, identifying anomalies and using advanced Excel and Microsoft Office applications.
• Excellent written and verbal communication, organisation and time management, with the ability to explain technical and billing matters clearly and meet statutory deadlines.
• Experience in compliance or regulatory reporting, stakeholder engagement, contract or supplier management, and resolving customer complaints; heat networks, housing, utilities, energy or property services experience is desirable.
• A full UK driving licence and ability to attend sites across Salford are required.

What We Offer

• Annual Starting salary of £39,481.29 - £41,177.45
• Hybrid Working - a minimum of 2 days working in the office.
• Up to 34 day’s holiday + bank holidays
• Flexible Working and Family friendly policies
• Generous Defined Contribution Pension Scheme
• Life Assurance worth 3 x annual salary
• Health Cash Plan which also provides a range of discounts including discounted gym membership
• An inclusive and positive colleague culture

Salix Homes are proud to have been awarded membership to the Greater Manchester Good Employment Charter and we will constantly strive to improve working conditions for our colleagues.

Salix Homes is an Equal Opportunities Employer and opposes all forms of unlawful or unfair discrimination. Our customers come from all walks of life, and so should we. As we're interested in expanding our workforce diversity, we welcome all applications.

We're proud members of the Armed Forces Covenant and Disability Confident scheme, we will therefore invite to interview any disabled candidates who demonstrate the minimum standards for the role. If you wish to be considered under this scheme, please let us know by emailing us at [e-mail] .

We want everyone to be able to perform to their best throughout the recruitment process so please let us know if you have any concerns or need any assistance or adjustments at any stage.