Heart Failure Team Health Support worker

NHS; City Of London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare foundation trust in London seeks a Health Support Worker for the Heart Failure Team. The role involves delivering care and supporting administrative processes within the community. Ideal candidates should have GCSE maths/English, care certificates, and proficiency in venepuncture and ECGs. Experience in clinical or community settings is essential. The position upholds a commitment to inclusion and trust values.

Qualifications

• Experience of working in a clinic/outpatient environment.
• Experience of working in the Community.

Responsibilities

• Provide care to patients within their own home and community settings.
• Support the ACERS Heart Failure service with maintaining effective administrative processes.
• Identify changes in patients' condition and report back to senior clinicians.

Skills

Venepuncture trained and proficient

Able to report accurately both verbally and in writing

Trained and proficient in recording ECGs

Education

GCSE maths/English or equivalent level of education

Basic Numeracy and literacy skills

Care Certificate

Job description

Homerton Healthcare NHS Foundation Trust

Heart Failure Team Health Support Worker

The closing date is 08 October 2025

• Support the ACERS Heart Failure and Rapid Diuresis Response/Virtual Ward service with the delivery of care and administrative processes.
• The post holder will practice within a multidisciplinary team and provide care to patients within their own home and community settings.
• Implementing and monitoring their care needs under the supervision of registered nurses.
• The post holder will take responsibility for their own actions when delivering delegated clinical care, maintaining competency and skill in line with the role requirement.

Main duties of the job

• The post holder will provide excellent communication skills with patients, relatives and other MDT members.
• Work closely with the team clinicians to efficiently process new referrals, inquiries, and collate information.
• Support the ACERS Heart Failure service with maintaining effective administrative processes.
• The post holder will be required to work across multiple sites.
• Undertakes delegated clinical / technical tasks following competency assessment (i.e. phlebotomy, ECG recording).
• To undertake delegated clinical observations including vital signs, blood sugar, skin integrity assessment.
• To identify changes in patients' condition and, within their capabilities, recognise where significant changes in the care plan are required and report back to senior clinicians in a prompt and timely manner.

About us

Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.

We are extremely proud that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).

Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.

Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.

We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.

Homerton has a proud tradition of supporting and developing its staff, including its well regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.

Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents, please view the attachment/s on this page.

The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.

Person Specification

Education

• GCSE maths/English or equivalent level of education
• Basic Numeracy and literacy skills
• Care Certificate

Skills/ Abilities

• Venepuncture trained and proficient
• Able to report accurately both verbally and in writing.
• Trained and proficient in recording ECGs

Trust Values, Equal Opportunities & Other

• Understanding and demonstration of the Trust Values

Experience

• Experience of working in a clinic/outpatient environment
• Experience of working in the Community

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Homerton Healthcare NHS Foundation Trust