Hearings Coordinator

General Pharmaceutical Council (GPhC); London; Hybrid; GBP 29,000 - 32,000; Full time

Job summary

The General Pharmaceutical Council is seeking a Hearings Coordinator to oversee the smooth operation of hearings, providing elite secretariat support to committee members. Located in Canary Wharf, London, this role involves managing cases, ensuring quality compliance, and offering exceptional customer service in a hybrid working environment.

Benefits

30 days holiday plus bank holidays

Choice between NHS England pension scheme or Standard Life

Flexible working arrangements

Career breaks and sabbaticals

Life assurance and loan options

Qualifications

• Previous experience providing high standards of customer service.
• Strong case management skills.
• Excellent written and verbal communication skills.

Responsibilities

• Provide secretariat support to Committees conducting hearings.
• Ensure compliance with quality and timeliness standards.
• Manage a caseload and lead hearing readiness conferences.

Skills

Customer Service

Attention to Detail

Organization

Communication

Case Management

Tools

IT Equipment

Video Conferencing

Job description

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location_on Canary Wharf - London (Hybrid Working Approach)

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

We are looking to recruit a Hearings Coordinator to provide essential secretariat support to Committee members conducting hearings, ensuring the smooth operation of proceedings whilst delivering exceptional customer service.

Closing date: 06 July 2025 (11.59pm)

Interview dates: TBC

Salary: £29,112 to £31,732 per annum, depending on skills and experience, plus benefits

Location: Canary Wharf, London (Hybrid working approach)

Hours: 35 hours per week, from 9.00 to 5.00, Monday to Friday. The post holder may be required outside of these hours depending on business need.

Contract: 9-month FTC

The Role

The Hearings Coordinator will be responsible for ensuring that cases are brought for hearing before the Statutory Committees in compliance with our standards of quality, timeliness, and cost. This role offers the opportunity to contribute to meaningful work within a supportive team environment by playing a key role in coordinating all operational aspects of hearing days. The post holder will be expected to part-take in the secretary drafting pilot enabling them to develop their drafting skills as well as their case management skills. The post holder will be required to sit as Secretary at hearings 10-12 days each month (on average) on a variety of different cases both in-person and remotely.

This role is subject to a basic Disclosure and Barring Service (DBS) check as part of our pre-employment due diligence.

The successful applicant will:

• Be highly organised and have previous experience of providing high standards of customer service to stakeholders whilst working with conflicting priorities and deadlines.
• Provide secretariat support to Committees and have overall responsibility for the general function of the hearing.
• Demonstrate strong case management skills with the ability to manage a challenging caseload, including leading hearing readiness conferences with external stakeholders.
• Possess great attention to detail and make sure all work produced and presented to the Committee is reliable and accurate by quality checking.
• Possess excellent written and verbal communication skills with the ability to interact with a wide range of stakeholders within a confidential environment.
• Provide advice to hearing participants on the process of the hearing referring to guidance and legislation where necessary.
• Be proficient in the use of IT equipment including video conferencing.
• Have the opportunity for further professional development by undertaking training to further enhance the Adjudication service.
• Have an unwavering commitment to equality, diversity, and inclusion.

Benefits when joining our team

In return for their commitment and enthusiasm, employees can expect a rewarding and challenging work environment, good work-life balance and workload plus an excellent benefits package that includes:

• 30 days holiday (plus bank holidays) with the option to buy an additional 5 days.
• A choice between two pension providers: NHS England pension scheme or Standard Life.
• Flexible working arrangements.
• Career breaks and sabbaticals
• Life assurance, season ticket loan, bike loan and many more.

About the GPhC

We are a respected regulatory body that regulates pharmacists, pharmacy technicians and pharmacies in Great Britain. We work to assure and improve standards of care for people using pharmacy services.

Our organisation has a long-term vision and a desire for highly skilled and specialist staff. We are committed to providing workforce learning and development opportunities.

Following the Covid-19 pandemic, we have adopted a hybrid working approach which combines office and home working. Staff are predominantly home-based and office attendance depends on the nature of the role and the requirements of the team.

We are proud of our diverse and inclusive culture and are committed to holding ourselves to the same standards we expect of others.

Applying for this role

If you feel you have the required experience and skills and would like to join us, please complete our application form, including the supporting statement section explaining how you meet each of the criteria for the role, and where you found out about this vacancy.

Please note that applications without a supporting statement will not be considered.

Please consult the knowledge and skills section of the job description document to help you prepare your application.

We welcome applications from all sections of the community

We are committed to promoting equality, valuing diversity and being inclusive in all our work as a health professions regulator.

Whilst we are proud to be members of the Disability Confident Scheme, you don’t have to have a disability for us to discuss reasonable adjustments. Please let us know if you need any support during the application or interview process and we will happily discuss this with you.

As part of your application for this role, please complete our equal opportunities and diversity monitoring section.This is optionaland you don't have to complete it; however it provides us with useful information for monitoring and reporting purposes and isstrictly confidential. The information you provide on this form will not form part of any selection process and will not be shared with the selection panel.