Hearings Coordinator

General Pharmaceutical Council (GPhC); Greater London; Hybrid; GBP 28,000 - 38,000; Part time

Benefits offered by this job

30 days holiday

Flexible working

Career breaks

Life assurance

Season ticket loan

Bike loan

Job summary

The General Pharmaceutical Council (GPhC) is seeking a Hearings Coordinator to provide essential secretariat support to Committee members conducting hearings. You will help coordinate all operational aspects of hearing days and sit as Secretary 10–12 days per month.

The role focuses on delivering high-quality customer service, strong case management, and attention to detail within a hybrid working environment. Equality, diversity and inclusion are core to our culture.

Qualifications

• Previous experience providing high standards of customer service to stakeholders.
• Experience delivering secretariat support to committees.
• Ability to manage a challenging caseload and lead hearing readiness conferences.
• Strong attention to detail and quality checking of work.
• Excellent written and verbal communication in confidential environments.

Responsibilities

• Provide essential secretariat support to Committee members during hearings.
• Coordinate all operational aspects of hearing days to ensure smooth proceedings.
• Sit as Secretary at hearings 10–12 days per month (on average).
• Advise hearing participants on processes, referencing guidance and legislation where needed.
• Be proficient with IT equipment including video conferencing.

Skills

Highly organized

Customer service

Case management

Attention to detail

Written & verbal communication

Video conferencing IT skills

Tools

Video conferencing

Job description

We are looking to recruit a Hearings Coordinator to provide essential secretariat support to Committee members conducting hearings, ensuring the smooth operation of proceedings whilst delivering exceptional customer service.

The role

The Hearings Coordinator will be responsible for ensuring that cases are brought for hearing before the Statutory Committees in compliance with our standards of quality, timeliness, and cost. This role offers the opportunity to contribute to meaningful work within a supportive team environment by playing a key role in coordinating all operational aspects of hearing days. The post holder will be expected to part-take in the secretary drafting pilot enabling them to develop their drafting skills as well as their case management skills. The post holder will be required to sit as Secretary at hearings 10-12 days each month (on average) on a variety of different cases both in-person and remotely.

The successful applicant will:

• Be highly organised and have previous experience of providing high standards of customer service to stakeholders whilst working with conflicting priorities and deadlines.
• Provide secretariat support to Committees and have overall responsibility for the general function of the hearing.
• Demonstrate strong case management skills with the ability to manage a challenging caseload, including leading hearing readiness conferences with external stakeholders.
• Possess great attention to detail and make sure all work produced and presented to the Committee is reliable and accurate by quality checking.
• Possess excellent written and verbal communication skills with the ability to interact with a wide range of stakeholders within a confidential environment.
• Provide advice to hearing participants on the process of the hearing referring to guidance and legislation where necessary.
• Be proficient in the use of IT equipment including video conferencing.
• Have the opportunity for further professional development by undertaking training to further enhance the Adjudication service.
• Have an unwavering commitment to equality, diversity, and inclusion.

Benefits when joining our team

In return for their commitment and enthusiasm, employees can expect a rewarding and challenging work environment, good work-life balance and workload plus an excellent benefits package that includes:

• 30 days holiday (plus bank holidays) with the option to buy an additional 5 days.
• Flexible working arrangements.
• Career breaks and sabbaticals.
• Life assurance, season ticket loan, bike loan and many more.

About the GPhC

We are a respected regulatory body that regulates pharmacists, pharmacy technicians and pharmacies in Great Britain. We work to assure and improve standards of care for people using pharmacy services.

Our organisation has a long-term vision and a desire for highly skilled and specialist staff. We are committed to providing workforce learning and development opportunities.

We have adopted a hybrid working approach which combines office and home working. Staff are currently required to attend the office for a minimum of 12 days per quarter, with these arrangements due to be reviewed in January 2027.

We are proud of our diverse and inclusive culture and are committed to holding ourselves to the same standards we expect of others.

Follow this link to see our privacy policy and understand how we collect, use and share your personal data during our recruitment process.

We welcome applications from all sections of the community

We are committed to promoting equality, valuing diversity and being inclusive in all our work as a health professions regulator.

Whilst we are proud to be members of the Disability Confident Scheme, you don’t have to have a disability for us to discuss reasonable adjustments. Please let us know if you need any support during the application or interview process and we will happily discuss this with you.

Important Notice for Applicants

As part of our pre-employment screening process, this role is subject to a basic Disclosure and Barring Service (DBS) check. In addition, the GPhC will conduct Fitness to Practise (FtP) checks for any applicant who is currently, or previously been, a registrant of the GPhC. Applicants will be asked to declare this during the application process and may be subject to further internal verification. Any findings may be considered as part of the recruitment decision.