Hearing Care Assistant (Hca)

Scrivens Opticians; Devon and Torbay; On-site; GBP 23,000 - 26,000; Full time

Benefits offered by this job

Training & progression

Family-run environment

Flexible working patterns

Competitive salary & benefits

Work across hearing and optical

28 days annual leave + bank holidays (

Generous staff discount

Job summary

Scrivens Opticians is seeking a Hearing Care Assistant to support Audiologists in delivering high‑quality hearing care and outstanding customer service. You’ll be the friendly face for customers from initial consultation to aftercare, in a mobile role across branches in Devon and Torbay.

The ideal candidate is compassionate, well organised and eager to learn, with good communication and tech‑savvy skills. A full driving licence is essential for this mobile position and the team offers training

Qualifications

• Friendly, patient‑focused approach
• Excellent communication skills
• Strong organisational and problem‑solving abilities
• Willing to learn and undergo training
• Confidence in using technology and handling equipment
• Flexible and supportive team player
• Full clean driving licence is essential for a mobile role

Responsibilities

• Assist with hearing screening and pre-consultation procedures
• Support Audiologists during hearing tests and fittings
• Provide advice on hearing aid care, maintenance and use
• Deliver ongoing customer support including follow-up appointments and adjustments
• Maintain accurate customer records and handle administrative tasks
• Contribute to the day-to-day smooth running of the hearing care service in-branch and medical centres
• Stay informed about hearing care products and developments

Skills

Friendly

Communication

Organisation

Problem-solving

Willingness to learn

Tech aptitude

Team player

Driving licence

Job description

About the role

As a Hearing Care Assistant at Scrivens Opticians & Hearing Care, you’ll play a key role in delivering outstanding customer service and supporting our Audiologists in providing high-quality hearing care. You’ll be the friendly face our customers rely on – from initial consultation to aftercare.

This is a rewarding and varied role, ideal for someone who is compassionate, organised and passionate about making a difference in people’s lives.

Responsibilities

• Assist with hearing screening and pre-consultation procedures
• Support Audiologists during hearing tests and fittings
• Provide advice on hearing aid care, maintenance and use
• Deliver ongoing customer support including follow-up appointments and adjustments
• Maintain accurate customer records and handle administrative tasks and handle administrative tasks
• Contribute to the day-to-day smooth running of the hearing care service in-branch and medical centres
• Stay informed about hearing care products and developments

What we’re looking for

We are looking for someone with a friendly, patient‑focused approach and excellent communication skills. Strong organisational and problem‑solving abilities are essential for this role.

The ideal candidate should be willing to learn and undergo training; while previous experience is a bonus, it is not essential. Confidence in using technology and handling equipment is important. We also value a flexible and supportive team player who contributes positively to the workplace.

A full clean driving licence is essential as this is a mobile role.

What we offer

• Full training and development including the potential to progress to a Hearing Aid Audiologist
• A supportive, family‑run working environment
• Flexible working patterns
• Competitive salary and benefits
• Opportunities to work across both hearing and optical services
• 28 days annual leave including bank holidays (pro‑rata)
• Generous staff discount scheme

We are an equal opportunities employer.