Hearing Aid Dispenser - Loughton

Demant Polska; Chigwell; On-site; GBP 37,000 - 45,000; Full time

Job summary

An established industry player in hearing healthcare is seeking a dedicated Hearing Aid Dispenser/Audiologist to join their supportive team. This role involves providing exceptional customer care and conducting hearing assessments in a community-focused environment. With a competitive salary, generous car allowance, and uncapped commission opportunities, this position offers a rewarding career path. The company values continuous professional development and fosters a culture of teamwork and trust. Join a passionate team committed to making a life-changing difference for individuals with hearing loss.

Benefits

Generous car allowance

25 days annual leave

Employee Assistance Programme

Employee discounts

Long service awards

Qualifications

• HCPC qualified with a strong desire for premium customer care.
• Must have a full UK driving licence and sales aptitude.

Responsibilities

• Conduct comprehensive hearing assessments and provide solutions.
• Complete audiograms and customer records accurately.

Skills

HCPC Registration

Customer Care

Sales Aptitude

IT Skills

Time Management

Education

Qualified Hearing Aid Dispenser

Pre-Registered Hearing Aid Dispenser

Tools

CMS System

Audiometry Equipment

Job description

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Hidden Hearing is one of the UK’s leading expert providers of private hearing healthcare, providing life changing hearing healthcare. We are looking for a Hearing Aid Dispenser / Audiologist (HCPC Qualified) this role will be based in the heart of the community covering the Loughton area and visiting patients in their own homes.

• Basic salary - £37,618.
• Generous car allowance starting from £5,328 per annum (depending on performance/sales) or company car if preferred
• Rewarding uncapped commission payable monthly and opportunity to earn both quarterly and annual bonuses
• 25 days annual leave plus bank holidays
• Employee Assistance Programme accessible for you and your family.
• Plus other benefits including employee discounts for you and your family, supportive culture, long service awards
• IiP Gold accredited company

You will have the support of a designated diary coordinator and supportive team of managers. You will be employed on a permanent contract, working 37.5 hours per week, Monday to Friday 9.00am to 5.00pm, although some flexibility with working hours in accordance with business needs will be required.

Responsibilities

You will need to be a HCPC qualified hearing aid dispenser with the desire and ability to provide premium customer care and have an aptitude for sales. You will need a full UK driving licence.

• To carry out our comprehensive hearing assessments and provide and sell the most appropriate hearing solutions, within specified time scales in accordance with the HCPC standards of and performance, conduct and ethics, and BSHAA code of practice and guidelines
• Complete audiograms and customer records on the Company’s CMS system accurately and synchronise daily
• Adhere to company working practices including the standard consultation
• Provide premium after sales service by responding to service calls to resolve problems or queries, in a timely and professional manner.
• Keep knowledge and skills up to date in line with the HCPC CPD requirements

Job Requirements

• Qualified HAD or Pre-Registered HAD
• Hold current HCPC registration
• Be a member or be prepared to become a member of BSHAA
• IT skills at a level that enables the use of the company systems and audiometry equipment
• Time and job management abilities to allow a well-planned and structured approach to workload
• Hold current driving licence

This post requires all applicants to be eligible to work within the UK/ EU without restrictions. Unfortunately, we are not able to provide Visa sponsorship at this time.

Qualifications

We make a life-changing difference to people living with hearing loss and we do so through our exceptional colleagues.

Established in 1968, Hidden Hearing is dedicated to providing the highest standard of care possible, with more than 100,000 people trusting us to test and care for their hearing every year. We are owned by Demant, a global, world-leading hearing healthcare and technology group and together we embrace 4 core values; we are team players, we create trust, we apply a can-do attitude and we create innovative solutions.

We employ over 650 people in the UK, including almost 240 fully qualified Hearing Aid Dispensers. It is often said that being part of the Hidden Hearing team feels like working with family and friends, as we pride ourselves on our down to earth, supportive culture. We truly care about each and every member of our team. In fact, we became the first dedicated hearing retailer to be recognised as a member of Investors in People over 15 years ago and in 2023 we were awarded Gold standard.

We encourage colleagues to be actively engaged our organisation. In return we will reward you with a high basic salary and a competitive commission and bonus scheme designed to reward excellent patient care.

There are ongoing training and development opportunities to grow and progress with us so that you become the very best you can be.

#HiddenHearing

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About Audika Group

The Audika Group is the hearing care division of Demant and we are one of the world's leading hearing care retailers with more than 3,500 clinics in 25 markets. If you join our team, you are guaranteed an inspiring and motivating working environment in a highly international environment. You will work with a variety of different countries, cultures and perspectives, in close collaboration with amazing and committed colleagues.

Who we are

Hidden Hearing belongs to Audika Group which is the Hearing Care division of Demant and one of the world’s leading hearing care retailers.

With more than 5.000 hearing care experts in over 3.500 clinics worldwide, we combine our global reach with a local approach and strong local brands. Our team includes audiologist, managers, front-desk staff, and many other global and local functions. We are diverse in our talents, cultures, and perspectives, but united in our vision -To help more people hear better with the best personalized care.

So, if you are ready to make a career out of helping people love their ears, we would love to hear from you.