Hearing Aid Dispenser - Guildford Area

Demant Polska; Greater London; On-site; GBP 37,000 - 45,000; Full time

Job summary

Join a leading hearing healthcare provider as a Hearing Aid Dispenser/Audiologist, where your expertise will make a life-changing difference to patients. This role emphasizes premium customer care and sales aptitude, with responsibilities including conducting hearing assessments and providing tailored solutions. Enjoy a supportive work environment with a dedicated team, flexible working hours, and numerous benefits including a generous car allowance and uncapped commission. If you're passionate about helping others and ready to grow in your career, this is the perfect opportunity for you.

Benefits

Generous car allowance

Uncapped commission

25 days annual leave

Employee Assistance Programme

Employee discounts

Supportive culture

Long service awards

Qualifications

• HCPC qualified with strong customer care and sales skills.
• Proficient in using IT systems and audiometry equipment.

Responsibilities

• Conduct comprehensive hearing assessments and provide solutions.
• Maintain accurate customer records and provide after-sales service.

Skills

Customer Care

Sales Aptitude

Time Management

IT Skills

Education

HCPC Registration

Qualified Hearing Aid Dispenser

Tools

Company CMS System

Audiometry Equipment

Job description

Hidden Hearing is one of the UK’s leading expert providers of private hearing healthcare, providing life changing hearing healthcare. We are looking for a Hearing Aid Dispenser / Audiologist (HCPC Qualified) in the Guildford area.

This role will be based in the heart of the community visiting patients in their own homes.

• Basic salary - £37,618
• Generous car allowance starting from £5,328 per annum (depending on performance/sales) or company car if preferred
• Rewarding uncapped commission payable monthly and opportunity to earn both quarterly and annual bonuses
• 25 days annual leave plus bank holidays
• Employee Assistance Programme accessible for you and your family.
• Plus other benefits including employee discounts for you and your family, supportive culture, long service awards
• IiP Gold accredited company

You will have the support of a designated diary coordinator and supportive team of managers. You will be employed on a permanent contract, working 37.5 hours per week, Monday to Friday 9.00am to 5.00pm, although some flexibility with working hours in accordance with business needs will be required.

Responsibilities

You will need to be a HCPC qualified hearing aid dispenser with the desire and ability to provide premium customer care and have an aptitude for sales. You will need a full UK driving licence.

• To carry out our comprehensive hearing assessments and provide and sell the most appropriate hearing solutions, within specified time scales in accordance with the HCPC standards of performance, conduct and ethics, and BSHAA code of practice and guidelines
• Complete audiograms and customer records on the Company’s CMS system accurately and synchronise daily
• Adhere to company working practices including the standard consultation
• Provide premium after sales service by responding to service calls to resolve problems or queries, in a timely and professional manner.
• Keep knowledge and skills up to date in line with the HCPC CPD requirements

Job Requirements

• Qualified HAD or Pre-Registered HAD
• Hold current HCPC registration
• Be a member or be prepared to become a member of BSHAA
• IT skills at a level that enables the use of the company systems and audiometry equipment
• Time and job management abilities to allow a well-planned and structured approach to workload
• Hold current driving licence

This post requires all applicants to be eligible to work within the UK/ EU without restrictions. Unfortunately, we are not able to provide Visa sponsorship at this time.

About Us

We make a life-changing difference to people living with hearing loss and we do so through our exceptional colleagues.

Established in 1968, Hidden Hearing is dedicated to providing the highest standard of care possible, with more than 100,000 people trusting us to test and care for their hearing every year. We are owned by Demant, a global, world-leading hearing healthcare and technology group and together we embrace 4 core values; we are team players, we create trust, we apply a can-do attitude and we create innovative solutions.

We employ over 650 people in the UK, including almost 240 fully qualified Hearing Aid Dispensers. It is often said that being part of the Hidden Hearing team feels like working with family and friends, as we pride ourselves on our down to earth, supportive culture. We truly care about each and every member of our team.

There are ongoing training and development opportunities to grow and progress with us so that you become the very best you can be.

About Audika Group

The Audika Group is the hearing care division of Demant and we are one of the world's leading hearing care retailers with more than 3,500 clinics in 25 markets. If you join our team, you are guaranteed an inspiring and motivating working environment in a highly international environment.

Who we are

Hidden Hearing belongs to Audika Group which is the Hearing Care division of Demant and one of the world’s leading hearing care retailers.

With more than 5.000 hearing care experts in over 3,500 clinics worldwide, we combine our global reach with a local approach and strong local brands. Our team includes audiologist, managers, front-desk staff, and many other global and local functions. We are diverse in our talents, cultures, and perspectives, but united in our vision -To help more people hear better with the best personalized care.

So, if you are ready to make a career out of helping people love their ears, we would love to hear from you.