Healthy Homes Operative (Military Encouraged)

Hightown Housing Association; Hemel Hempstead; On-site; GBP 27,000; Full time

Job summary

A leading housing association is seeking a Healthy Homes Operative to maintain and improve their properties in Hemel Hempstead. This role focuses on health and safety, with responsibilities including repair remediation and mould treatment while delivering excellent customer service. The position offers a competitive salary, professional growth opportunities, and a supportive work environment.

Benefits

Supportive Environment

Professional Growth Opportunities

33 Days Annual Leave

Monthly Attendance Bonus

Workplace Pension Scheme

Health & Wellbeing Services

Free On-site Gym Access

Qualifications

• Good understanding of HHSRS and RdSAP.
• Solid knowledge of property maintenance.
• Ability to work independently.

Responsibilities

• Remediate and resolve repairs within properties.
• Perform mould treatment and manage health/safety hazards.
• Deliver excellent customer service on all visits.

Skills

Customer Care

Communication

Organisation

Property Maintenance

IT Proficiency

Job description

Healthy Homes Operative (Military Encouraged)

Location: Hemel Hempstead
Salary: 26,034 per annum
Hours: 37.5 hours per week

About the Role:

Are you passionate about making a difference in people's lives? We have an exciting opportunity for you to join our Asset Management team at Hightown. As a Healthy Homes Operative, you will play a crucial role in maintaining and improving our growing number of properties.

Your primary responsibility will be to remediate and resolve repairs within Hightown properties, with a strong focus on health and safety. You will identify potential hazards, evaluate risks, and categorise them based on their severity, following the Housing Health and Safety Rating System (HHSRS).

A significant part of your role will involve mould treatment, where you will apply specialist measures to remove and permanently eradicate mould.

Your visits to properties will be both ad-hoc and scheduled, ensuring timely remediation work while optimising your operating time and minimising unnecessary travel.

Customer service is at the heart of what we do. You will ensure that every interaction reflects positively on our team, adopting a first-time fix approach, addressing inquiries, resolving issues, and delivering excellent customer service on all visits.

What We Are Looking For:

• A good understanding of HHSRS and RdSAP
• Solid knowledge of property maintenance
• Proficiency in IT, particularly Microsoft Office packages
• Excellent communication and customer care skills
• Ability to work independently
• Strong organisational skills

If you are well-organised, independent, and have a passion for property maintenance and customer service, we would love to hear from you!

What We Offer:

• A Supportive Environment: Join a team that values collaboration and mutual support.
• Professional Growth: Opportunities for training and development to enhance your skills.
• Annual leave: 33 days including Bank Holidays (increasing with service)
• Competitive Salary: 26,034 per annum for a 37.5-hour week.
• Monthly Attendance Bonus
• Workplace Pension Scheme: And life assurance cover of three times your annual salary.
• Discounts and Savings: High street retailers, gyms, restaurants, and cinemas.
• Employee Support: Health & wellbeing services.
• Free On-site Gym Access

About Us:

Hightown Housing Association is a charitable housing association operating across Hertfordshire, Bedfordshire, Buckinghamshire, and Berkshire. We believe everyone deserves a home and the support they need. Our mission is to build new homes and provide excellent housing and support services.

With over 9,000 homes and a team of more than 1,100 dedicated staff, we are committed to making a positive impact in our communities.

Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered.

Appointment to this position will be subject to satisfactory right to work, enhanced DBS and references.

We are an Equal Opportunities & Disability Confident Employer.