HealthTech Customer Success Manager — UK

Lyrebird Health; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A growing health-tech company in Greater London is seeking a proactive Customer Success Manager. This role is pivotal in helping clients maximize value from voice technology solutions by driving product adoption and customer loyalty. The ideal candidate should possess strong relationship-building skills, emotional intelligence, and the ability to manage multiple priorities effectively within the healthcare space. This is an opportunity to contribute to a fast-paced, innovative environment focused on enhancing healthcare outcomes.

Qualifications

• Strong emotional intelligence and a genuine desire to help clients succeed.
• Ability to learn core product functionalities and demo with precision.
• Commercially aware and understanding of customer lifetime value.

Responsibilities

• Own and manage a portfolio of customer accounts.
• Drive customer onboarding, training, and adoption processes.
• Monitor account health, usage data, and engagement metrics.
• Proactively manage renewals and identify expansion opportunities.

Skills

Customer-focused

Relationship building

Organised

Data-driven

Adaptable and resilient

Tools

CRM systems (HubSpot, Salesforce)

Job description

A growing health-tech company in Greater London is seeking a proactive Customer Success Manager. This role is pivotal in helping clients maximize value from voice technology solutions by driving product adoption and customer loyalty. The ideal candidate should possess strong relationship-building skills, emotional intelligence, and the ability to manage multiple priorities effectively within the healthcare space. This is an opportunity to contribute to a fast-paced, innovative environment focused on enhancing healthcare outcomes.