Healthcare Support Worker - Ward 12

University Hospitals Dorset NHS Foundation Trust; Bournemouth; On-site; GBP 21,000 - 25,000; Full time

Job summary

A public healthcare organization in Bournemouth is seeking a Healthcare Support Worker for Ward 12, focusing on elective surgery. Candidates should demonstrate excellent interpersonal skills and be committed to providing dignified care. This role offers comprehensive training for individuals with or without previous experience. Flexibility to work days and nights on a rota is required.

Qualifications

• Experience of working in a team under appropriate supervision.
• Understanding of principles of effective customer care.
• Able to work effectively as a team player.

Responsibilities

• Assist in patient care under supervision.
• Follow instructions from colleagues and senior staff.
• Support the well-being of patients in a busy ward environment.

Skills

Interpersonal skills

Teamwork

Basic hygiene skills

Education

Good standard of general education including literacy and numeracy

NVQ Level 2 in care or customer services

Job description

Go back University Hospitals Dorset NHS Foundation Trust

Healthcare Support Worker - Ward 12

The closing date is 24 October 2025

Are you looking for a career as a Healthcare Support Worker?

If so we want you to join our committed, dynamic team working on Ward 12 - Elective Surgery at the Bournemouth Hospital.

We are a 20 bed elective general surgical ward looking after a wide range of surgical specialities. This will give the successful applicant the chance to learn & develop their skills in a wide range of areas and would provide diversity in their day to day working life.

The successful candidate will need to work both days and nights on a rota system covering weekdays, weekends & bank holidays.

You would be working as part of a multi-disciplinary team under the supervision of a registered nurse within a patient facing ward. Previous experience of working in a care environment is welcomed but is not essential as comprehensive training & support are provided for all successful candidates.

Applications are invited from individuals with excellent interpersonal skills & a commitment to the provision of high quality & dignified care.

Based at: Bournemouth

Interview Date: On or before 5th November 2025

Main duties of the job

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert

About us

Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues. UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme. This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.

Please note if the role or service is relocated as part of a planned move, employees will not be eligible for excess mileage reimbursement. Travel from the postholder's home to the new work base will be considered a normal commute. Any other changes not related to this relocation will be managed according to the relevant Trust or National terms and conditions.

Job responsibilities

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert

Person Specification

Experience

• Experience of working in a team under appropriate supervision
• Able to demonstrate an understanding of principles of effective customer care
• Good basic hygiene skills (e.g. food handling, hand washing)
• Previous experience of working within a care environment/NHS
• Experience of working as part of a multidisciplinary team
• Experience of working with the public

Knowledge

• Knowledge of when to seek advice and refer to a registered care professional
• Understanding of the importance of the promotion of health and well-being (Making Every Contact Count)
• Able to listen to advice from colleagues, agree a plan of action and implement

Qualifications

• Good standard of general education including literacy and numeracy
• NVQ Level 2 in care or customer services

Personal Attributes

• Courteous, respectful and helpful at all times
• Ability to work effectively as a team player under appropriate supervision, and as part of a multi-disciplinary team
• Able to work in a busy environment and manage own workload

Technical Skills and Competencies

• Ability to communicate clearly and effectively
• Ability to follow clear instructions and feed back to senior staff
• Ability to work as part of a team, as well as on own initiative
• IT literate
• Understanding of basic physiology, e.g. normal vital signs, fluid balance, nutritional requirements etc.
• Manual handling of patients, using lifting aids

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Dorset NHS Foundation Trust