Healthcare Support Worker - Pre-Operative Care

TN United Kingdom; Appley Bridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established healthcare provider is seeking a dedicated individual to join their outpatient department. This role involves supporting patients through their pre-operative journey, ensuring a safe and compassionate experience. You will work closely with a multi-disciplinary team, performing essential tasks such as ECGs and venepuncture, while maintaining high standards of communication and documentation. If you are passionate about patient care and thrive in a dynamic environment, this opportunity is perfect for you. Join a team that values respect, dignity, and continuous improvement in patient care.

Qualifications

• Must have NVQ Level 2 in Health and Social Care.
• Effective communication skills are essential for patient support.

Responsibilities

• Assist the Pre-operative team in clinic sessions and patient tests.
• Document clear information on hospital IT systems.
• Maintain confidentiality and respect for patients.

Skills

Effective communication skills

Ability to remain calm under pressure

Compassion and empathy

Team player

Education

NVQ Level 2 in Health and Social Care

Effective numeracy and literacy skills

Job description

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Client:

Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust

Location:

Appley Bridge, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

987632c67f6b

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Choose Well - Choose WWL

Job overview

We are a busy outpatient department, with many different multi-disciplinary clinics running. We are looking for a dynamic, hardworking person who relish's in providing person centred support and care to our patients. To be supportive to the departmental team in a busy working department.

We are the start of patients planned elective surgery and work towards safe surgery and demonstrate compassion throughout their journey within the Pre-Operative department here at Wrightington Hospital.

Candidates will be required to produce original certificates of qualifications at interview stage.

Must have NVQ Level 2 in Health and Social Care.

Main duties of the job

Elective Surgical Pre-Op pathway adhering to NICE Elective guidelines and trust policies.

• Performing ECGs, Venepunture, Vitalograph & recording digitally the results.
• Assisting colleagues from all disciplines with good communication skills and team ethos. Act as an advocate for the patients, with reassurance.
• Keeping up to date with trust mandatory training.
• Ordering of stock when needed. Maintaining professionalism and willingness to develop with new initiatives in the department.

You will need excellent communication & documentation skills on the trusts digital platform.

Respect, dignity and confidentiality at all times with patients and staff.

Working for our organisation

Choose Well – Choose WWL

Wrightington, Wigan and Leigh Teaching Hospitals, NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement, and living our values ‘the WWL Way’.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.

On-Call

Please note that senior positions (AFC band 8A or above) may be expected to participate in an on-call rota, if the role is predominantly operational.

Detailed job description and main responsibilities

To assist the wider Pre-operative team in clinic sessions

To obtain Pre-operative tests to promote a safe patient journey prior to Elective surgery.

To document clear and concise information on hospital IT systems.

To maintain respect, dignity & confidentiality at all times with patients & colleagues

To order stock for the department

To participate in audits when required

Person specification

Qualifications

• NVQ Level 2 in Health and Social Care qualification
• Effective level of numeracy and literacy skills
• Effective communication skills – written and verbal

Knowledge

• Effective understanding of confidentiality

Skills

• Proven ability to remain calm under pressure
• Proven ability to demonstrate compassion/empathy/help others
• Effective team player
• Ability to deal with people from all backgrounds

Additional

• Proven ability to be flexible in your approach