Healthcare Support Worker - Outpatients

NHS; Poole; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Poole is seeking a Healthcare Support Worker for its Outpatients department. This role involves supporting a diverse range of patients in clinical and surgical settings. The ideal candidate should possess excellent communication skills, a valid Care Certificate or equivalent experience, and the ability to work well in a team. Competitive salary and opportunities for advancement are offered.

Qualifications

• Good standard of numeracy and literacy required.
• Ability to learn in a healthcare environment.
• Experience of working in a care environment and with the public.

Responsibilities

• Support patients throughout the outpatient journey.
• Complete a numeracy and literacy assessment during the interview process.
• Assist in basic care procedures in clinical settings.

Skills

Communication skills

Adaptability

Teamwork

IT literacy

Education

Care Certificate or equivalent relevant experience

Tools

Venepuncture

ECGs

Basic wound dressing

Job description

Overview

Healthcare Support Worker - Outpatients, University Hospitals Dorset NHS Foundation Trust

The closing date is 05 October 2025.

An exciting opportunity has arisen within UHD's Outpatients department at Poole, to join our highly diverse and motivated team looking after children and adults in both clinical and surgical settings.

Outpatients is a large part of the patient pathway, whether it is their first appointment, a follow up appointment or a minor surgical procedure. Our nursing is there to support them throughout the patient journey.

If you have excellent communication skills and really care about supporting patients within a clinic or surgical setting we have a brilliant opportunity within our friendly outpatients team.

This post is being advertised as a Band 3, however applicants that do not meet the required care certificate competencies will initially be employed as a Band 2. Applicants who hold a care certificate accreditation will start in post at Band 3.

As part of the interview process you will be asked to complete a numeracy and literacy assessment.

Base Location: Poole Hospital

Interview Date: TBC

Main duties of the job

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert

About us

our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues. UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme. This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.

Please note if the role or service is relocated as part of a planned move, employees will not be eligible for excess mileage reimbursement. Travel from the postholder's home to the new work base will be considered a normal commute. Any other changes not related to this relocation will be managed according to the relevant Trust or National terms and condition

Job responsibilities

This post is being advertised as a Band 3, however applicants that do not meet the required care certificate competencies will initially be employed as a Band 2. Applicants who hold a care certificate accreditation will start in post at Band 3.

As part of the interview process you will be asked to complete a numeracy and literacy assessment.

Person Specification

Qualifications

• Good standard of numeracy and Literacy
• Completion of a competency-based workbook (Care Certificate) or equivalent relevant experience to vocational level 3.

Experience

• Ability to adapt and learn in healthcare environment
• Previous experience of working within a care environment /NHS
• Experience of working as part of a multidisciplinary team
• Experience of working with the public

technical skills / Competencies

• Ability to communicate clearly and effectively (to understand and be understood)
• Ability to follow clear instruction and feed back to senior staff.
• Ability to work as part of a team, as well as on own initiative
• IT literate
• Understanding of basic physiology e.g. normal vital signs, fluid balance, nutritional requirements etc.
• Venepuncture
• Simple wound dressings
• Performing ECG's

Knowledge

• An understanding around basic patient care
• Understanding of the importance of the promotion of health and well-being
• Knowledge of care and related procedures, clinical observations, relevant legislation;
• Have an understanding of ENT, Oral maxillofacial and ophthalmology clinics

Other requirements specific to role

• Ability to communicate with all levels of staff
• Ability to exchange factual information accurately
• Ability to deal with sensitive situations
• Ability to deal with difficult patient/ relatives and clinicians
• Is adaptable to to different clinical areas

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Dorset NHS Foundation Trust